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Director of Hotel Operations
3 months ago
Manga Hotel Group is a privately held Canadian company involved in the acquisition, development, and management of real estate with a focus on high quality hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt, and the InterContinental Hotel Group. Currently, Manga Hotels owns and operates 30 hotels with over 5,300 rooms, 16 food and beverage outlets and 5 residential properties with a number of new properties and developments in the pipeline.
As Manga Hotel Group continues to expand, we are actively seeking talented individuals to join our growing team. As Director of Hotel Operations, you will play a pivotal role in driving operational excellence, ensuring guest satisfaction, and overseeing revenue and sales at our hotels.
Your basic duties include, but are not limited to, the following:
- Deploying knowledge of Hilton, Marriott, IHG and/or Hyatt systems to optimize operational processes and workflows to maximize efficiency, reduce costs, and improve productivity across various departments, including front office, housekeeping, food and beverage, and maintenance;
- Consistently and proactively measuring hotel performance (sales, revenue, market share, GSS, GOP, Accounts Receivable, STR (RGI), and online reviews) to ensure each hotel exceeds its target goals;
- Responsibility for ensuring all hotels are meeting brand guidelines for service, quality, and training;
- Following and promoting the organization’s policies, philosophies, and procedures and effectively articulating and presenting the organization's vision and values;
- Conducting regular property visits and monitoring and reviewing overall performance and overseeing daily hotel operations;
- Collaborating with the finance team to set and achieve financial goals, monitor key performance indicators, control expenses, and drive revenue generation to achieve profitability targets; and
- Responsibility for the overall revenue, sales, and operational performance of the hotels assigned to you.
Qualifications:
- Significant experience in hotel operations, preferably with Hilton, Marriot, Hyatt and/or IHG.
- A minimum of ten years' executive experience managing operations in the hotel industry.
- Strong knowledge of the full-service hotel industry, including an understanding of industry trends and best practices.
- Familiarity with hotel property management systems and other relevant software.
Job Type: On-site, Full-time
Benefits: Extended health care
Schedule: Monday to Friday
Ability to commute/relocate: Etobicoke, ON M9W 6L2
