Solutions Consultant, Voice

2 weeks ago

Canada ada.cx Full time

We’re seeking a Solutions Consultant specifically to provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will collaborate with our Sales team to close new business by combining a deep understanding of our clients’ business needs, with your expansive knowledge of the Telephony, CCaaS and IVR landscape. You will be responsible for designing and developing innovative AI-driven voice solutions that help pave the way for the future of CX.

About You
  • Proven experience in technical sales or sales engineering, with a focus on voice technologies.
  • In-depth understanding and direct experience with CCaaS, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact center technologies.
  • Ability to work independently and collaboratively in a fast-paced, results-driven environment.
  • Excellent communication and presentation skills, with the ability to articulate technical concepts to diverse audiences.
  • Experience working with SMB and Enterprise clients, with a track record of driving revenue growth.
  • Willingness to travel occasionally for customer meetings and industry events.
Outcomes
  • Collaborate with the sales team to identify and qualify opportunities for our virtual AI voice agents within target markets.
  • Leverage your industry-specific knowledge of CCaaS, Voice, and Telephony ecosystems to position Ada Support's voice solutions as a strategic part of their tech stack and an advantage for their business.
  • Conduct product demonstrations and presentations to showcase the capabilities and benefits of our virtual AI voice agents.
  • Engage with potential clients to understand their unique requirements and tailor solutions to meet their needs.
  • Provide pre-sales technical support, including solution design, configuration, and addressing any technical inquiries.
  • Stay updated on industry trends, competitor offerings, and emerging technologies related to virtual AI voice agents.
  • Collaborate with Marketing and Business Development to develop strategies to create new Voice opportunities.
  • Contribute to the development of sales enablement collateral, including technical documentation, case studies, and best practices.
Benefits
  • Competitive salary and generous stock option plan
  • Unlimited vacation
  • Wellness account
  • Extended health coverage
  • Dental/optical/travel insurance
  • Life insurance
  • Employee and family assistance plan
Perks
  • Flexible work schedule
  • Remote-first, In-person friendly work environment with WFH budget
  • Paid parental leave for Canadian residents
  • Development opportunities

The expected salary range for this position is $130,000 to $155,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law

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