Customer Service and Logistics Specialist
3 weeks ago
Consulting Services Coordinator - Hybrid working model
We are people with GRIP : Go-Getter, Renders Service, Innovative, and Passionate for succeeding.
The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:
Our Community: Make this world a better place
Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry.
Access to a gym on the worksite
Access to a telehealth program (100% provided by the company)
Program offering support to employees in need (SPI Connection Committee)
Employee Assistance Program (EAP) gives you access to professional advice in all health matters
Volunteer program (time paid for a cause that matters to you)
Continuous training and career opportunities
Coordinate requests, logistics and schedules for training events while maintaining clear communication with customers and advisors, ensuring their satisfaction and meeting project delivery deadlines.
Prepare and monitor service offers for training requests and follow up on opportunities;
• Increase the value of existing customers by building loyalty;
• Coordinate logistics and schedules for consulting services training events;
• Coordinate schedules and logistics of safety advisors/trainers;
• Communicate with customers and ensure that training participants are informed of important details;
• Ensure effective communication with customers to convey training related information;
• Coordinate logistics, resources and materials for training courses;
• Provide reports on project schedules and staff occupancy rates;
• Participate in the implementation of solutions to improve logistics in our organization;
• Ensure the quality of deliverables to customers, including the correction of documents;
• Adapt quickly to challenges and new mandates, taking into account priority management;
• Provide essential support to the team;
• Coordinate public and private training and ensure profitability;
• Maintain high-quality standards;
• Provide administrative support for the entire department.
Complete projects in accordance with customer specifications and SPI standards;
• DEC or DEP in a relevant field;
• Advanced MS Office Suite skills;
• Bilingual (French and English).
Every day, our values guide our conduct to live in a respectful, honest, transparent and fair workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.
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