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Logistics Coordinator

4 months ago

Québec QC, Canada Metro Supply Chain Full time

Logistics Coordinator Quebec City Area, QC, Canada

Req #2816 | Tuesday, April 16, 2024

Join our team

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY

Takes care of logistics and customer service activities such as responding to inquiries, supporting delivery personnel, handling complaints, all in a prompt, courteous and efficient manner. Responsibilities also include answering the phone, and other clerical duties requested by the supervisor.

RESPONSIBILITIES
  1. Route distribution and support to delivery drivers on the road (monitoring).
  2. Follow up on orders and notify the customer of any activity related to their merchandise.
  3. Correct inventory errors and communicate daily with the client and the operations team to address various issues.
  4. Provide proof of shipment to the customer if required.
  5. Prepare, classify, and distribute billing papers for delivery partners and ensure accurate billing by checking invoices generated by the system.
  6. Maintain strong relationships with clients by responding to all their requests in a courteous and efficient manner.
  7. Prepare various reports for the management team.
  8. Control all documents associated with orders.
  9. Coordinate the implementation of a logistics plan to achieve delivery time and productivity objectives.
  10. Participate in the implementation of work procedures developed jointly with operations, transport, and customer service.
  11. Responsible for on-time shipments as prioritized by customer ensuring daily workload is executed well.
  12. Monitor productivity levels of operations and communicate problems to supervisor.
  13. Train staff, when necessary, on procedures, policies, and special projects.
  14. Promote a clean, safe, and positive work environment.
  15. Other duties as required.
EXPERIENCE

Related logistics experience would be an asset.

COMPETENCIES
  1. Customer Centricity
  2. Fostering Culture
  3. Collaboration
  4. Problem Solving & Decision Making
  5. Managing Through Change
  6. Developing Self & Others
  7. Planning & Results Orientation
  8. Communication
  9. Always Improving Mindset
  10. Business & Financial Savvy
EDUCATION

Completion of secondary school or college or equivalent business administration experience is preferred.

Why Join Us

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family’s well-being
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Employee Appreciation Day
  • Company sponsored social events
  • Community volunteering
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