Logistics Coordinator

2 weeks ago

Montréal QC, Canada Holcim Full time

Objective

Oversee and manage all aspects related to transportation needs in the local market. This includes coordinating all aspects pertaining to fleet utilization, dispatch, sales support, and overall customer service for RMX in the GMA market. Maintain production efficiencies and best in class customer service in daily dispatch operations. With a customer and employee focus, will strategically maximize all transportation operations and build a strong team that effectively utilizes systems, scheduling, ticketing, and delivers seamless and timely execution to the customer. Lead safety excellence, diverse teams, logistic service quality, department budgeting and forecasting, equipment utilization, and operational systems with the highest operational efficiency. This position will work closely with the customer, sales, and operations to ensure complete and effective customer service.

Responsibilities

Health and Safety:

Implement and adhere to Lafarge Safety policy. Continuously pursues a culture of Safety at all times while actively engaging employees, subcontractors, and vendors to reinforce safe behaviors at all job sites and Lafarge property.

Customer Service:

This role will supervise dispatch personnel. The focus of this role is to provide the highest levels of customer service while optimizing available resources. Utilizes staff to assist sales with customer communication, order processing, customer delivery and system support.

Transportation and Logistics:

Maintains or improves order entry and dispatch systems and procedures to provide on-time delivery and effective communication with customers and internal personnel. Set and follow KPI’s, as outlined in SPEC, to maximize delivery turnaround and continuously improve dispatch/phone system to maximize customer experience.

Mentoring and People Development:

Models professional and ethical conduct at all times. Provides monthly operational employees meetings and reviews safety and business performance, company initiatives, best practices, employee recognition and more. In partnership with HR, is involved in hiring, selection and disciplinary and corrective actions. Responsible for employee Performance Reviews and merit recommendations. Recommends necessary training and has overwhelming concern for the development of the team members. Leads and mentors customer service reps to provide value added products for customers.

Relationships with Others Jobs

Jobs:

Reports to the Operations Manager for GMA ready mix. Works closely with Safety Manager for GMA Region Works closely with local Operations, Sales, Credit and Collections.

Specific Accountabilities

Safety Performance objective is “Zero”

Responsible to achieve targeted KPI’s outlined in SPEC i.e. safety, customer service, process optimization, delivery efficiency Resolution of employee and customer concerns and disputes Ensure customer satisfaction with excellent product and service quality Development and training of dispatch and customer service rep personnel Manage scheduling to maximize customer service while maintaining cost efficiency Lead co-ordination of central dispatch with production, rural plants and quality control

Dimensions

Direct Reports: 2 to 4

Plants: Central logistics for 7 to 10 RMX Plants

Volume: , m3 annually

Qualification Profile

Education & Work Experience: University Degree in a technical or business field Minimum 5 years’ experience in concrete or related operations

Knowledge & Skills: Bilingual Excellent customer service skills – dedicated to meeting the expectations of internal and external customers Must be flexible and balance shifting priorities to meet deadlines Demonstrate process aptitude. Possess knowledge of construction products and a solid understanding of concrete construction practices, competition and business opportunities. Excellent leadership skills - must be able to motivate others and provide complete, direct and actionable feedback Possess a commitment and willingness to devote great effort and time in order to reach goals Ability to make decision is a timely manner, sometimes with incomplete data and under tight deadlines and pressure Strong problem solving and analytical skills and the desire to seek solutions Must have a strategic business focus and ability to anticipate future consequences and trends accurately Proficient with Microsoft applications, specifically Excel, Word and PowerPoint

Job-Specific Competency Profile
  1. Action Oriented
  2. Conflict Management
  3. Customer Focus
  4. Drive for results
  5. Informing
  6. Planning
  7. Priority Setting
  8. Problem Solving

We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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