Patient Care Coordinator

2 weeks ago

Calgary AB, Canada ACCESS ORTHOpaedics Full time

Do you thrive in a dynamic, fast-paced environment where exceptional patient care is the top priority? Our leading physiotherapy clinic is looking for a Patient Care Coordinator to become an integral part of our team, ensuring every patient’s journey is seamless and memorable.
At Access Orthopaedics, we help our patients achieve their health and wellness goals through personalized care and a commitment to excellence. If you are a compassionate, detail-oriented professional who loves building meaningful relationships, we want you on our team

This is a full-time, permanent, in-office role based in Calgary.

As a Patient Care Coordinator, you’ll be the cornerstone of our patients’ experiences. Answer inquiries with clarity and empathy, ensuring patients feel confident and cared for.
Manage and optimize the clinic’s appointment schedule to ensure timely care for patients.
Handle cancellations, rescheduling, and waitlists, ensuring efficient use of clinic resources.
Records & Billing:

Maintain accurate, up-to-date patient records in compliance with clinic policies and privacy regulations.
Support patients with billing inquiries and assist with insurance claims, ensuring a seamless process.
Assist with day-to-day clinic operations, ensuring spaces are patient-ready and well-organized.
Contribute to patient retention initiatives such as surveys, referrals, and loyalty programs.

post-secondary education in healthcare administration or a related field (preferred).
At least 2 years of experience in a similar role, ideally within a healthcare setting.
Proficiency in healthcare management software and general office applications.
A customer-first mindset with a genuine passion for helping others.
Exceptional attention to detail and the ability to manage multiple tasks in a fast-paced environment.
Competitive Salary and Performance-Based Bonuses
Comprehensive Health and Wellness Benefits
State of the Art Facility
At Access Orthopaedics, we are Calgary’s trusted destination for specialized musculoskeletal care, dedicated to improving the quality of life for our patients by providing pathways to accessible, comprehensive treatment options. Our clinic combines a multidisciplinary approach with state-of-the-art technology, offering a full spectrum of orthopaedic and rehabilitation services designed to address every stage of the patient’s journey. From initial assessment to advanced rehabilitation, our skilled team of physiotherapists, orthopaedic specialists, and support staff work together to create a seamless circle of care, ensuring each patient receives personalized, compassionate care tailored to their unique needs. At Access Orthopaedics, we’re not just treating patients - we’re empowering individuals to live healthier, more active lives.

Submit your resume and cover letter online, preferably, in one document.

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