Patient Care Coordinator

5 months ago

Calgary, Canada Precision Sexual Health Clinic for Men Full time

**About us**

Precision Sexual Health Clinic for Men is a Medical Centre in Calgary, AB. Our mission is to to uphold the highest international standards of medical care while treating our patients with compassion, dignity, and respect.

Our work environment includes:

- Modern office setting
- Growth opportunities, we promote from within
- Positive work culture

**Patient Care Coordinator**

**Duties and Responsibilities**:

- Following patients through their program journey, helping them with appointments and any questions and support along the way
- Ensure the clinical day is organized and ready for our physicians
- Utilizing a computerized EMR, to schedule and book patients, adjusting arrangements in accordance with patient and program requirements and notifying both the patient and clinicians, ensuring that appropriate date, time, and location are provided to the patient, and placing appointment reminder calls to patients/families.
- Receive and register patients upon arrival. Ensure patient demographics and appropriate medical information is complete and accurate and follow up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
- Perform data entry, and receiving and processing related paperwork. Schedule new referrals based on established criteria and work with physicians.
- Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
- Acknowledge and resolve customer complaints
- Ensure customer satisfaction and provide professional customer support

**Education and Experience**:

- High School Diploma or GED required, previous sales experience an asset
- Must be able to work independently with little supervision required
- Proficiency in Microsoft Office (Word & Excel) required; experience with EMR systems preferred
- Previous medical office experience preferred; training provided for the right individual

**Salary**: $22.00-$25.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- English (required)

Work Location: In person

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