Digital Operations Analyst

3 weeks ago

Winnipeg MB, Canada Pollard Banknote Limited Full time

We are looking for a collaborative Digital Operations Analyst to join our Digital Solutions Team within our Winnipeg Head Office located at 140 Otter Street.
In this role, you will focus on operations and support, performing tasks and day-to-day updates of existing functionality, configuring new features and content, and providing tier 2 technical support for all digital products. Reporting to the Digital Delivery & Operations Manager, you will analyze, design, and implement operational solutions for a wide range of applications and projects, delivering value to the Digital Solutions department.
Company pension
On-Site Cafeteria & Outdoor Patio
On-Site Gym
Provide technical guidance, including testing, reproduction, and general troubleshooting for requests received from customers or internal stakeholders, and effectively detail issues and solutions.
Develop, implement, and maintain scripts (database and others) to ensure customer implementations are stable and troubleshoot as needed.
Configure content and complete day-to-day operational tasks as assigned in accordance with established practices and policies.
Create specifications, process/data maps, and use cases, challenging the status quo and offering new ideas.
Analyze the platform and report data to confirm accuracy and data integrity.
Contribute to the knowledge base for training and knowledge transfer purposes.
A highly motivated, creative team player who is passionate about delivering results.
A forward thinker who uses research and data to achieve effective outcomes.
A resourceful problem-solver with the ability to use logic and technical and critical thinking skills to plan for and investigate issues proactively.
Education in information technology, software development, application support or equivalent combination of education, training and experience.
Excellent research, problem-solving and decision-making skills.
Knowledge of Web technologies like HTML, CSS, Javascript, React, and JSON.
Basic knowledge of relational databases and ability to write/understand queries.
Experience with object-oriented programming languages is an asset.
Working knowledge of Atlassian Suite (Jira, Confluence, BitBucket) is an asset.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
Job Types: Full-time, Permanent
Monday to Friday

Ability to commute/relocate:
~ Winnipeg, MB R3T 0M8: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Technical support: Work Location: Hybrid remote in Winnipeg, MB R3T 0M8
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