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4 months ago
S/he loves not only working with internal and external customers, by leading by example in all service and sales functions but also has a deep appreciation for doing things better. The Lao Feng Xiang Keyholder has strong communication skills and works effectively with their peers, management and the brand ambassador to help drive business results.
Sales/Clienteling/LFX Service Excellence: Deepen the relationship with our customers to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual sales plans. Cultivate new and existing customer relationships while delivering a portion of sales through the development of a meaningful client action plan. Capture meaningful customer data for the purposes of connecting with the client, building relationships and personalizing future client opportunities. Serve as a store champion to provide the LFX standard of excellence as needed by responding graciously to all incoming telephone calls, emails and in person interactions. Support key company and local events and product launches. Utilize hospitality and store amenities to provide our clients with an extraordinary experience.
Elevate in store experience consistently delivering memorable moments. Act as Brand Champion Manager on the sales floor, resolving escalated issues, making customer service decisions, modeling sales and service behaviors. Ensure proficient cross functionality in key areas of operations and sales. Proactively partner with management to communicate areas in need of additional focus and/or training. Look for business process improvements and efficiencies throughout the store environment. Exhibit passion and enthusiasm as an LFX Champion by modeling elegance through appropriate wardrobe and presence. Support all key business initiatives and strategies with a critical focus on product knowledge, guarantee adherence to all company policies.
Perform daily operational efficiencies to support achieving store sales plans: Ensure compliance with all LFX security procedures during store opening, closing and the LFX selling ceremony. Daily Inventory Counts, Where Did You Hear You About Us and Monthly Inventory. Perform POS to confirm all sales and labor are precisely recorded in the system. Partner and communicate with management to respond efficiently to customer requests.
Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).
* Proven track record in achieving sales results.
* Willingness to work non-traditional business hours including nights, weekends and holidays.
* Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.
* Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
Permanent, Full-time
Day shift
Night shift
sales: Shift availability:
Day Shift (preferred)
Night Shift (preferred)
