Field Service Representative/Technical Services
4 weeks ago
Job: Mobile Field Service Technician (Industrial) Location: Greater Montreal (90% Travel, Quebec/Ontario/USA)
Manufacturing Machinery (Packaging)
Up to 95K (Overtime available at 1.5X) + $600 car allowance + 3 weeks vacation + RRSP Matching + More
Hays is proud to partner with a global client specialised in the manufacturing of machinery for the Paper & Packaging Industry. Machine Service & Training
relocation of existing equipment, customer training; preventive maintenance, Productivity Improvement Programs (PIPs); troubleshoot mechanical and/or electrical problems and proactively recommend the necessary service and maintenance programs.
Submit field service, installation, job reports, expense and technical reports on a weekly basis. He/she enters through the main office, signs in as necessary and connects with the appropriate person in the plant. The FST holds a job completion meeting to summarize the work performed, agree on billing and obtain a customer signature. Project Management
Contacts Scheduler or Regional Service Manager for assistance; communicates bad news as soon as possible; balances technical repair needs with good service to meet customer and our expectations. Technical Problem Solving
He/she works with confidence to complete the necessary work and reaches out to technical services if in need of assistance. If the necessary parts are not on site and delivery times are unacceptable to the customer, the FST drives to source local components to get the machine running ASAP.
2+ years of experience in a similar role, relevant degree/certificate, strong mechanical knowledge, posseses strong attention to detail, problem solving and communication skills.
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