Customer Support Specialist
Found in: Jooble CA O C2 - 2 weeks ago
Opportunity Overview:
The Customer Support Specialist will provide excellent service to our customers while reducing the administrative burden on Product Specialists to maximize their efficiency.
The candidate will report directly to the Product Group Manager and will work closely with our Product Specialists. He/she will follow procedures and work instructions and represent Davis by providing reliable and quality service to our customers.
Job Type:
- Full-time, permanent
- On-site based in our Oakville office (QEW and Winston Churchill Blvd.)
Duties and Responsibilities:
- Follow up on proposals & Opportunities.
- Assist with RMA communications by liaising with our sales team, customers, and partners.
- Support Webstore enquires
- Respond to customer order reminders
- Follow up with suppliers
- Assist with documentation on projects
- Assist the marketing team with content for social media initiatives
Qualifications you bring to Davis Controls Ltd:
Computer skills (comfortable with web-enabled software), good typing skills and excellent phone manners are required as we rely heavily upon our web-enabled, single database software system. All call details are entered into our CRM, along with quotes, emails, internal correspondence etc., linked back to the customer account.
- Strong verbal, written and interpersonal communication skills.
- Experience in a similar customer service role is a plus.
- Strong desire to serve customers.
- Experience with MS Office suite (Especially Office, Excel, PowerPoint, and Word)
- Result-oriented and able to manage a variable workload.
- Good ability to manage multiple priorities at once.
- Excellent organizational and teamwork skills.
Compensation and Benefits:
- Competitive compensation
- A family-owned business with a great culture
- Comfortable work environment
- Training plan
- Reduced work hours (36.25 hrs/week). Monday to Friday. No weekends
- Dental and Extended Health Care
About Davis Controls Ltd.
Since 1933, Davis Controls Ltd. has represented a strong portfolio of world-class products that deliver reliable and cost-effective solutions to industrial plants and facilities across Canada. Process engineers and experienced production and project managers have been relying on Davis Controls for application expertise, world-class solutions and professional support for decades.
From head office facilities in Oakville, ON and other strategic locations across the country, Davis Controls connects and supports customers, suppliers and sales representatives from coast to coast.
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