Customer Analytics Specialist

1 month ago

Mississauga ON, Canada EightSix Network Inc Full time

The Customer Analytics Specialist will join the Program Management team and will work closely with the Canadian Account Management team to deliver value to GPO & Managed service customers through Spend analytics. The candidate will be a confident self-starter who ideally has customer facing experience in food service, retail or CPG industries.

This position is hybrid with 3 days in office based out of 5150 Spectrum Way, Mississauga ON.

Job Responsibilities:

  • Manage supply chain relationships with key customer accounts through leading/facilitating monthly & quarterly business reviews
  • Utilize a high degree of qualitative and quantitative analytical skills in analyzing customer data to find key insights to deliver value
  • Conduct statistical analysis on customer data to identify trends & help account mgmt. teams design & implement account specific strategies to ensure growth
  • Prepare & deliver monthly & quarterly account specific presentations for business reviews
  • Support Commercialization team in program launches by performing account specific analytics
  • Generate reports that provides insightful recommendations into customer’s purchasing and spend behaviors and help identify areas of opportunities
  • Ability to perform Market Basket Analysis on current & potential customer data

Qualifications:

  • Bachelor’s Degree or College diploma - Engineering, Business or Supply Chain
  • Advanced Microsoft Excel skills is REQUIRED
  • Experience with databases/SQL is Preferred
  • Proficient in PowerPoint & presenting to clients
  • 1-3 years’ experience in an analytical/client facing role
  • Results oriented, self-starter who can adapt to changing priorities
  • Strong written and verbal communication skills to articulate issues, analysis and solutions
  • Critical thinker who is inquisitive and seeks to find solutions and make recommendations
  • Demonstrated strategic thinking, project management skills and presentation skills
  • Ability to multitask and prioritize with minimal supervision
  • Solid organization skills and attention to detail
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