Area Manager

4 weeks ago

Canada United Services Group Full time

We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.

Department Purpose/ Function

The purpose of the Customer Experience & Retention Team is to enhance our existing customer relationships, customer experience & to lead the implementation of the customer scope of works (SOW) within Janitorial Services. This is to be achieved by listening to daily customer needs and acting proactively to meet and exceed scope of works and providing additional products or services to meet and exceed their everyday needs in real time.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners .

The key focus areas of this role are in managing:

  • Customer Experience & Retention
  • Performance of our Partners & Cleaners
  • Overall Store Operations (Including store budgets, profitability & KPI’s)
  • Quality Standards & Audits
  • Training
  • Cost Management
  • Increasing Revenue & Profits per Store and Customer Banners
  • United & Customer Processes, Policies & Guidelines
  • Support to other Area Managers as required

P lanning & Budgeting:

  • Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
  • Implement store level budgets.
  • Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

C ustomer Relationships & Communication:

  • Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
  • Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
  • Address store level customer concerns and provide timely and effective solutions to problems.
  • Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
  • Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
  • Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
  • Weekly or as required, store compliancy walks with customers.
  • Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.

  • Set expectations with Partners, provide training, coaching & mentoring.
  • Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).

Process Compliances:

· Lead all p rocess initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.

  • Lead store level customer store/calibration walks.
  • Lead process adoption in Salesforce.
  • Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).
  • Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
  • Support Partner Change Overs (PCO) with Partnership team.
  • Material Ordering.
  • In-Store Specials.
  • Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
  • Create and implement Periodic Schedules.
  • A.R.I and H & S Compliance
  • I.D Badging & uniform compliance for all Partners & cleaners
  • In Store Partner Training and support Partner Effectiveness in Partner training Program
  • Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
  • Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Cost Management & Controls:

  • Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
  • Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
  • Support Sr. Mgmt. for operational costing for new & existing business.
  • Monitor asset inventory, including but not limited to, equipment, supplies at store level.

Implement transitions of new business in stores in compliance with customer transition process.

  • Lead g rowth of In-store business by upselling Special services.

Workforce & Performance Management:

  • Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)


Recruitment, Training & Development:

  • Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
  • Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
  • Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
  • Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team
  • Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities:

  • Perform daily functions in alignment with company mission, vision, and values.
  • Work in compliance with all United, legal & health & safety policies and protocols.
  • Protect company assets from damage and misuse.
  • Perform other related duties as may be required from time to time.

Other Job Requirements and Expectations:

  • Available to address customer and Partner needs and concerns in a timely manner.
  • Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
  • Ability to deal with high level of stress and solve problems as they arise.
  • Ability to work flexible shifts on a rotation basis.

Skills:

  • Business acumen
  • Communication Skills: Active listening, verbal, and written communication skills
  • Advanced Technology competency
  • Expertise in floor-care and cleaning procedures is an asset.
  • Process and compliancy driven.
  • Superior time management and problem-solving skills.
#J-18808-Ljbffr

  • Area Manager

    6 days ago

    Canada Balazs Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Area Manager

    4 weeks ago

    Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: Reporting to the Associate Director, Administration, the Area Manager is responsible for providing professional advice and functional guidance in shaping the Administrative Service Centre’s (ASC) mission in line with its values and culture. As part of the management team for...

  • Temporary Area Manager

    4 weeks ago

    Canada United Services Group Full time

    Area Manager - Cleaning Industry - Ottawa-Kingston Sunday, April 7, 2024 We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. This role...

  • Aesthetic Area Sales Managers

    2 weeks ago

    Canada Top Techtalent Full time

    Territory: Northern California Job Highlights: Looking for an aesthetic Area Sales Manager based Denver, Colorado areas. Selling aesthetic lasers to Plastics, Derms, and Med Spas. Looking for current ASMs or Territory Managers with 12+ months of experience selling lasers to specified call points. Territory is CO, NE, ND, and SD Description : ...

  • Digital Marketing Automation Specialist

    3 weeks ago

    Canada Area 6 Marketing Full time

    Join our close-knit team and make your mark in our growing marketing agency. We offer a competitive salary, a ton of opportunities for both personal and professional growth, and a supportive and collaborative work environment. If you are ready to take on exciting challenges, work with a dynamic team, and make a significant impact, we want to hear from you! ...

  • Area Manager

    4 weeks ago

    Canada United Services Group Full time

    Area Manager - Cleaning Industry - Ottawa-Kingston Sunday, April 7, 2024 About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job...

  • Area Marketing Representative

    3 weeks ago

    Canada Richardson International Limited Full time

    Area Marketing Representative page is loaded Area Marketing Representative Apply locations Olds A time type Full time posted on Posted 9 Days Ago job requisition id R11726 At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global...

  • Area Manager, Market Management

    2 weeks ago

    Canada Trellix Full time

    Reporting to the SVP, Channels and Commercial Sales, you will lead our Canadian Sales organization, taking an initial focus on examining then moving to our next generation commercial sales strategy and organizational structure. Additionally, and in collaboration with Americas sales leaders, you will develop the organization into a high performing team...

  • Area Manager, Market Management

    2 weeks ago

    Canada Trellix Full time

    Reporting to the SVP, Channels and Commercial Sales, you will lead our Canadian Sales organization, taking an initial focus on examining then moving to our next generation commercial sales strategy and organizational structure. Additionally, and in collaboration with Americas sales leaders, you will develop the organization into a high performing team...

  • Digital Marketing Strategist

    3 weeks ago

    Canada Area 6 Marketing Full time

    Join our close-knit team and make your mark in our growing marketing agency. We offer a competitive salary, a ton of opportunities for both personal and professional growth, and a supportive and collaborative work environment. If you are ready to take on exciting challenges, work with a dynamic team, and make a significant impact, we want to hear from you!...

  • Area Manager

    7 days ago

    Canada United Services Group Full time

    Tuesday, May 7, 2024 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary This role is responsible for leading,...

  • Retail-Atlantic - Area Manager Cleaning Industry - PEI

    7 days ago

    Canada United Services Group Full time

    Retail-Atlantic - Area Manager Cleaning Industry - PEI Sunday, May 5, 2024 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job...

  • Area Sales Manager

    3 weeks ago

    Canada J.D. Irving, Limited Full time

    REGIONAL SALES MANAGER – QUEBEC  Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers. Our services include LTL, T/L, and Courier Services and provide the convenience of one-stop shopping. Midland Transport is currently seeking a Regional Sales Manager based out of...

  • Ksa/mena Training Area Manager

    4 weeks ago

    Canada General Dynamics Land Systems - Canada Full time

    Under the direction of the Program Manager Lead: - Responsible for overall management of training team and ensuring achievement of Safety, Schedule and Quality deliverables - Manage Customer expectations, evaluate to determine requirements and provide feedback - Promote and develop business opportunities by establishing and maintaining regular interface with...

  • (Sr) Area Business Manager, Neurologie

    3 weeks ago

    Canada Biogen, Inc. Full time

    (Sr) Area Business Manager, Neurologie (m/w/d) - Gebiet Österreich Mitte Für unser Vertriebsteam in Österreich suchen wir einen field-based (Sr) Area Business Manager, Neurologie(m/w/d) im Gebiet Österreich Mitte Der (Sr) Area Business Manager, Neurologie (m/w/d) übernimmtalswichtiger Teildes Vertriebsteamsdie regionale Verantwortung in seinem/ihrem...

  • Sales Manager

    3 weeks ago

    Canada Novasol Chemicals Full time

    The NOVASOL CHEMICALS Group is a 100% independent company, ranked in the ICISTop Best 100 chemical distributors. The company, headquartered in Brussels, is active in Asia, Europe and North America with local teams in 20 countries. For the development of our ambitious growth plan in North-America, we are looking for an experienced and dynamic Sales...

  • READ THIS Marketing Manager needed at Reynaers Aluminium

    3 weeks ago

    Canada Heritage Plus Full time

    Marketing Manager needed at Reynaers Aluminium – United States Greater Toronto Area, Canada Reynaers Aluminium, a global powerhouse spanning across more than 70 countries, stands at the forefront of innovation and sustainability in architectural applications, specializing in aluminum and steel. Within the international group, renowned names like Reynaers...

  • Manager, Commercial Manager

    4 weeks ago

    Canada Aviva plc Full time

    Commercial Underwriting Manager page is loaded Commercial Underwriting Manager Apply locations Markham Vancouver posted on Posted 2 Days Ago job requisition id R-140721 We have new opportunity in Aviva Business for a Commercial Unit Manager in the Ontario National Broker Branch. This role will lead a team of underwriters and will support the growth and...

  • Manager, Construction Management Office

    3 weeks ago

    Canada STRABAG SE Full time

    STRABAG Inc. is a subsidiary of STRABAG SE, a European-based technology group for construction services. STRABAG Inc. has extensive experience in large-scale underground hard and soft-ground construction projects. As a TBM Tunnel Manager, you will be responsible for overseeing and managing the construction of tunnels using Tunnel Boring Machines (TBMs). You...

  • Senior Manager, Asset Management Planning and Performance

    3 weeks ago

    Canada Biogen, Inc. Full time

    Reporting to the Medical Director, the Sr. Medical Manager, Medical Affairs is responsible for leading medical strategy and activities for Neurology, other therapeutic areas may be assigned as needed. Co-create medical strategy in assigned therapeutic area(s), with focus on field strategy, and implement medical tactical plans in alignment with cross...