Operations Manager

4 weeks ago


Toronto ON, Canada Toronto Community Employment Services Full time

Type : Full-time; Seasonal
Field Operations Supervisor responsibilities include assisting Duty Manager’s to oversee shift operations, ensuring employee productivity, monitoring the efficiency of all processes, and creating a positive and dynamic work environment for employees. The position works closely with the upper management and stays informed about organizational changes and issues and discusses ideas to improve the business. The responsibility includes maintaining and upholding service level agreements and business KPIs, and envisioning a collaborative team that works towards the smooth functioning of operations on a day-to-day basis.
The Field Operations Supervisor is an essential and integral part of our Operations Team. Review the daily work objectives and plans to perform during the shift to meet the overall business KPIs and productivity requirements.
Play a significant role in planning for operational excellence along with the Operations Team
Institute disciplinary measures upon employees’ misconduct and address escalating issues to senior management.
Be a keyholder for maintaining, updating, and reporting any shortages of inventory in the system.
Coordinate with senior management to assess and support the improvement and implementation of new and existing workplace policies.
Support all safety programs and OSHA compliance to ensure a safe workplace for all employees.
Help in integrating new hires, ensuring they are competently trained into the team.
Assist and help to resolve employee complaints and disagreements or performance issues as needed.
Assist and oversee the maintenance, security and cleanliness of the Company vehicles and facility.
Meet with upper management to stay informed about Company policies and issues.
Have flexibility in working varied shifts in the weekday and have open availability to be scheduled during the weekend.
Rebalance bicycle fleet (as required).
High commitment to safety and overall business KPIs
Effective time management and organizational skills to work in a fast-paced environment.
Possess a valid class G driver’s license with a clean driver’s abstract
Must be available to work a varied schedule based on the operational requirements of the business.
Possess a forklift and crane operator license (will be considered an asset).
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