Operations Manager

1 month ago

Toronto ON, Canada Closenearme.com Full time

Overview: Join our dynamic team as the Operations Manager at a large shopping centre. In this pivotal role, you will collaborate closely with the Centre Director to ensure the efficient management of the shopping centre, focusing on delivering high-quality service, maintaining statutory and insurance compliance, and promoting best practices. If you are a strategic thinker with exceptional leadership skills and a passion for delivering exceptional service, we want to hear from you.

Key Responsibilities:

  • Leadership and Management:
    • Provide local leadership and management, ensuring compliance with employee, customer, financial, and operational commitments while achieving objectives within budget.
    • Maintain fiscal prudence and efficiency in operations.
  • Cost Management and Strategy:
    • Collaborate with the Centre Director, Asset Manager, and FM Team to reduce operating costs and implement strategies, efficiencies, and service delivery solutions.
  • Contract Management:
    • Ensure third-party contracts meet specifications, commitments are fulfilled to high standards, and costs are managed effectively.
  • Policy Implementation:
    • Communicate and implement Centre policies/processes to customers, staff, contractors, and tenants, ensuring adherence and regular review.
  • Health, Safety, and Compliance:
    • Maintain healthy and safe working conditions within the Shopping Centre, meeting Evolve policy/standards, statutory/HSE requirements, and fire safety compliance.
    • Ensure compliance with statutory and local regulatory requirements, codes of practice, and headlease covenants.
  • Budgeting and Planning:
    • Work with the Centre Director and Asset Manager to produce annual service charge budgets and contribute to the annual business plan.
  • Staff Development:
    • Identify and implement training and development programs to ensure competent staff and a robust succession plan.
    • Provide effective teamwork and support to colleagues, ensuring a positive working environment.
  • Emergency Response and Business Continuity:
    • Equip and train staff to respond to emergencies and major incidents, supporting business continuity and disaster recovery.
  • Customer Service and Community Relations:
    • Maintain high levels of customer service and ensure a smart and well-presented appearance of in-house staff and contractors.
    • Represent the scheme positively within the wider community, establishing good relations and partnerships with stakeholders and local agencies.

Person Specification:

  • Excellent leadership skills for effective site management.
  • Experience in supplier relationship and contract performance management.
  • Experience in property management and space management.
  • Health, Safety, and Compliance management and delivery.
  • Excellent problem-solving and analysis skills.

Qualifications & Training:

  • Qualified to degree level or suitably experienced– desirable.

If you possess the necessary leadership skills, experience, and qualifications, and are eager to contribute to the success of our shopping centre, we encourage you to apply for this exciting opportunity.

Address: Leeds / Bradford, United Kingdom

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