CA- Content Claims Specialist

3 weeks ago

Québec QC, Canada Crawford & Company Full time

Nous recrutons un spécialiste des revendications de contenu bilingue pour rejoindre notre équipe à Québec, Canada.
Le rôle des spécialiste en réclamations de biens bilingue – sur les lieux est un rôle à multiples facettes, qui se concentre principalement sur les quatre domaines clés suivants des opérations de gestion des revendications de contenu d'edjuster :
En mettant l'accent sur le service à la clientèle, le spécialiste des réclamations de contenu d'edjuster - Field agit en tant qu'intermédiaire entre les experts en sinistres de la compagnie d'assurance et leurs assurés en aidant à l'inventaire et à l'évaluation du contenu de la perte totale de l'assuré/du demandeur, qui sont le plus souvent causés par le vol , eau, incendie et autres périls.
Les employés d'Edjuster opèrent à partir de leurs bureaux à domicile convenablement aménagés et équipés et reçoivent régulièrement (quotidiennement/hebdomadairement) de nouveaux dossiers de réclamation.
Les spécialistes des réclamations de contenu d'edjuster sont chargés d'enregistrer toutes les activités quotidiennes de traitement des réclamations, en ce qui concerne les heures travaillées / le temps passé par tâche, ainsi que de remplir toutes leurs tâches administratives requises.
Assurer la cohérence et la qualité/le traitement de toutes les réclamations conformément aux normes de productivité et de performance de la société.
Garantir l'achèvement/la tarification en temps opportun et précis de tous les articles en suspens, qui n'ont pas été évalués par d'autres équipes et qui respectent les normes Like, Kind and Quality (LKQ).
Un diplôme d'études secondaires.
Des voyages occasionnels de nuit peuvent être nécessaires, toutes les dépenses liées aux affaires seraient couvertes par l'ajusteur.
Solides compétences en informatique (MS Office/Outlook, etc.).
Crawford est un employeur de l'équité en matière d'emploi engagé envers la diversité et l'inclusion. Nous accueillons les candidatures de membres de minorités visibles, de femmes, d'Autochtones, de personnes handicapées, de membres de minorités sexuelles et d'autres personnes susceptibles de contribuer à la diversification des idées.
Crawford s'engage à accommoder les candidats handicapés tout au long du processus d'embauche, conformément au Code des droits de la personne de l'Ontario, à la Loi sur l'accessibilité pour les personnes handicapées de l'Ontario et aux propres politiques de Crawford. We are hiring a Bilingual Content Claims Specialist to join our team in Quebec, Canada. The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations: - With a high focus on customer service, edjuster’s Content Claims Specialist – Field act as an intermediary between the Insurance Company's property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder’s/claimant's total loss contents, which are most commonly caused by theft, water, fire and other perils. - Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform– exclaim. - Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files. - edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.
Conduct onsite visit to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
Complete/submit detailed work/time logs daily, for all claim task completed.
Maintain claim related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
Some prior background/experience in the Property claims industry would be considered an asset.
It is the employee’s responsibility to care and maintain the equipment, as per policy.
Own vehicle and valid driver’s license.
Occasional Overnight travel may be required, any business-related expense would be covered by edjuster.
Strong computer skills (MS Office/Outlook, etc.).
Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.
We will work with applicants requesting accommodations at any stage of the hiring process.

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