Enrolment Services, Project Functional Lead

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

The role entails serving as the Project Functional Lead for Student Accounts within the Office of The Registrar (OTR), reporting to the Project Coordinator, Enrolment Services. The primary focus is on enhancing OTR services through project management and fostering a service-oriented culture. Acting as a liaison between the OTR and various Sheridan departments, the position involves leading feasibility studies and overseeing project implementations. Key responsibilities include project definition, product and integration testing, progress monitoring, and planning the necessary sequence of activities.

The incumbent is tasked with conducting technical and business needs evaluations on behalf of the OTR to ensure alignment with the business requirements. Additionally, the role involves taking a leadership role in the implementation, maintenance, and continuous development of the Student Administration System (SIS). Collaborating closely with OTR teams and other Sheridan departments, the incumbent assesses project feasibility, significance, and scope. Recommendations are then provided for the development and implementation of innovative business solutions and process improvements.

What You’ll Be Doing

• Participating as the functional lead of OTR projects.
• Participating in feasibility studies to explore the suitability of a new business process and system functionality.
• Undertaking business analysis of the stakeholder needs for a given business need/project.
• Initiating actions to address a raised business problem.
• Writing test scripts and test cases to facilitate quality assurance of a solution implemented as part of a business need/project.
• Planning, coordinating, implementing, training and maintaining Student Information System (SIS) operations.
• Creating queries and reports to extract data from SIS based on ad hoc requests from departments requiring specific student data.
• Providing technical support for major components within OTR. This requires recognizing the operational and strategic needs of each area through the provision of specialized dedicated support including: participating in training sessions; testing new applications; developing documentation/instructions for users on all new processes, and; training staff members.
• Providing business data intelligence through the creation of reports and data analysis of the SIS database.
• Designing and developing customized reports using a variety of tools (e.g. SQL, TOAD software, PeopleSoft Report Writer, Tableau).
• Researching, evaluating, planning, and recommending business and technical solutions for OTR and other key stakeholder’s initiatives and services.
• Performing other related duties as assigned.

About You

Your collaborative spirit is balanced with your ability to take initiative and act independently to advance initiatives.

You are an analytical thinker and have a knack for thinking critically about how processes flow and how to build systems.

You have superlative presentation and influencing skills with an ability to influence at all levels and obtain buy-in when diverse needs and competing priorities exist, and can clearly communicate complex information verbally and in writing across multiple levels.

You enjoy balancing many different tasks and can prioritize multiple projects while staying organized and maintaining a high level of attention to detail.

Your excellent problem-solving skills allow you to resolve unexpected challenges and come up with improvements to existing processes.

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

The successful candidate will also meet the following requirements:

• 3-year diploma/degree in Information systems, business administration or a related field.
• 5-years of experience working within Enrolment Services with a specific focus on Student Accounts.
• Experience with participating in project proposals, requirement gathering/documentation and providing status updates to management.
• Experience with interacting with staff at all levels including senior clients such as manager, directors and vice presidents.
• Experience with chairing and facilitating meetings.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives.Our strategic plan, Sheridan 2024: Galvanizing Education for a Complex World (), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department : Office of the Registrar

Primary Work/Campus Location : Trafalgar(may be assigned activities at any Sheridan campus)

Work Categorization : Hybrid Position |On-site at least 3 days/week

Reference # : J0324-1328

Employee Group : Support

Payband : J

Hourly Range : $41.12 - $47.67

Hours/Week : 35

Hours : 8:30 am – 4:30 pm

Application Details : This is a temporary position that may continue until November 30th 2024.

Application Deadline : April 23, 2024

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources .

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.