Director of Service Operations East Coast of the USA and Canada

Found in: Jooble CA O C2 - 2 weeks ago

Canada Vanderlande Industries GmbH Full time

Background

Vanderlande Design, builds, operates and maintains Airport, Parcel, and Warehouse material handling systems. Our S e r v ice p r o p o sit i o n f o cuses o n su p p o rti n g o u r cus t o m ers i n o p erat i o n s, m ai n t e n a n c e a n d IT ac t i v it i es th r o ugh o u t the lif e c y c l e o f t h eir s y st e m s. Our m iss i o n is to k e ep cus t o m ers’ s y s te m s fit f o r p u r p o s e , as w e ll as su pp o rti n g c u s t o m e r s to i m p r o v e t h eir c o m p e t i ti v e p o sit i on , su p p o rted b y t e ch n ical and l o g istic s o l u t i o n s o ffe r ed b y Va nd erla nd e. The te a m ’s m ain g oa ls a r e t o operate and maintain the system, o p ti m i ze da i ly o p erat i o n s a n d keep the system fit for future, as w ell as securing future business, d e v el o p stra t egic, l o n g - t e r m r e l a ti o n sh i p s at m u lti p le l e v els with o u r c u s t o m er.

Key responsibilities:

• Responsible for the overall operational and financial performance of the North American Service Sites on the East Coast of US and Canada for the Vanderlande Airport, Parcel, And warehouse business .
• D el i v er o u ts t a nd i n g s e r v i c e s t o o u r cus t o m ers to i m p r o v e their c om p e t it i v e p o si t i o n thro ugh o u t the li f ec y cle

  • Execution of our comprehensive service contract in adherence to global standards and best practices
  • Lead, mentor and coach the teams
  • Subcontractor management based on defined SLAs and governance structure in collaboration with the procurement team
  • Business partner, at executive level, of the customer organization
  • Responsible for operational SLA and KPI, financial and HSE performance

- Driving strategic resource planning and team development

  • Identification of crucial positions, talents/ hidden gems and solving gaps in organizational set-up
  • Performance and talent management and succession planning ensuring business continuity
  • Strengthen team capabilities related to technical skills, soft skills and leadership
  • Building a diverse and inclusive team

- Build a high-performing team and continuous improvement culture

  • Nurture a working culture based on the Vanderlande values
  • performance management and data-driven analysis and decision making ways of working
  • Utilizing global support effectively and encourage peer coaching
  • Define and implement a regional roadmap based on the set strategic priorities for North America

- Closely collaborate with other business functions

  • Promote teamwork between Sales, Project Execution, Operations, and support units.

Basic Qualifications:
• BS Degree in Engineering or technical training in Maintenance Management
• Minimum 10 years of experience with Maintenance Management in the industrial/facilities industry.
• Experience managing multiple sites and site managers.
• Experience overseeing financials/budgets.
• Must be willing and able to travel 50%

Preferred Qualifications:
• Masters in Engineering or Business.
• Exposure to European and American cultures is a plus.

Knowledge-Skills-Abilities:
• Strong leadership, coaching, facilitation, and conflict resolution skills.
• Financial and analytical skills applied to pricing and project execution.
• Excellent interpersonal, verbal, and written communication skills.
• Competent customer-oriented professional who can multi-task and oversee multiple geographic locations.
• Ability to anticipate customer and team needs and act accordingly.
• Proactive, motivated, and professional.
• Ability to adapt to a fast paced, technical, entrepreneurial, and international work environment.

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