Sales and Operations Coordinator Guelph, ON, Canada Posted on 03/18/2024 Be the First to Apply
3 weeks ago
Sales and Operations Coordinator
Position Summary:
Reporting to the Sales Administration Manager, the successful candidate will be responsible for managing customer orders throughout the entire order process while working with all departments to ensure maximum customer satisfaction. This is currently a hybrid remote working role.
About Skyjack
Skyjack supplies construction rental companies globally with quality engineered, simple, and reliable access and telehandler equipment. Initially started as a scissor lift manufacturer in 1985 and has grown to become a world leader in the general Mobile Elevating Work Platform (MEWP) industry. As a dominant player in a consistently evolving industry, Skyjack employees thrive on absorbing new information and have a thirst for continuous improvement in their professional selves. In 2002 Skyjack became a part of the Linamar Corporation and has since been able to leverage strategic partnerships and use the guidance of their parent company to rapidly change the face of the access industry.
Every aspect of the company is deeply rooted in Skyjack’s safety initiatives as this can be an extremely challenging industry. Skyjack prides itself on being simply reliable and easy to do business with. This mission extends to the relationships with customers, suppliers, and employees. Learn more about how you can become a part of the Skyjack team and align yourself with other motivated and engaged professionals.
Key Accountabilities
- Manage daily calls and emails from customers and sales force, providing feedback to inquiries including freight quotes, equipment lead time and ship scheduling.
- Set up and maintain prospect and customer accounts in quote system
- Manage customer orders throughout the process (Submission of won order, through order entry to shipping and invoicing) working with all departments to ensure customer satisfaction.
- Co-ordinate customer forecasted pre-buy orders, ensuring production slots are managed.
- Create and co-ordinate batch ship schedules for plant, based on customer requirements and ship plan. Co-ordinate shipments with customers and logistics as required.
- Manage customer invoicing, ensuring accuracy. Liaison with AR for processing of invoices and credits.
- Co-ordinate with Field Sales, Production, Materials, Logistics and Scheduling to meet customer requests, including order configuration, on-time delivery and problem resolution.
- Work with Field Sales and Skyjack Financial Services as needed to verify details surrounding pending or potential orders for customers, including pricing, terms, lead times and quotation requirements and ensuring financial documents are complete before shipment.
- Work with Field Sales to coordinate machine and Material requirements for customer and event demonstrations.
- Perform daily/weekly/monthly reporting (ex. Shipments, open orders, estimated delivery dates) as required for external and internal use.
- Maintain database records accurately, including customer and order data etc.
- Monitor monthly ship targets while working with operations teams to ensure level shipping is occurring throughout each month to meet targets,
- Manage assigned accounts (ex. Reporting, order entry, point of contact, maintaining relationships)
- Participate in staff meetings, department, intercompany, production, and ship meetings as required.
- Initiate and/or complete as assigned continuous improvement projects.
- Self-motivated to complete all tasks with 100% accuracy and full accountability.
Minimum Requirements
- Post-secondary education or 3 to 5 years’ experience in a Sales support or order management role with hands on experience in customer interaction.
Desired Characteristics
- Experience in manufacturing environment will be an asset.
- Must be capable of interacting with customers effectively while working through inquiries and issues.
- Must be proficient in use of Microsoft Outlook, Word and intermediate level in Excel.
- Experience working with an ERP system.
- Must have excellent communication skills (oral and written) and above average problem-solving skills.
- Demonstrated organizational skills and be able to work independently with the ability to prioritize and multitask in a fast-paced environment.
- Must be capable of producing reports by extracting, manipulating data from various sources.
- Bilingual in French or Spanish is an asset.
Why Skyjack
- Opportunities to grow your career
- Community based outreach supporting both local and global initiatives and charities
- Social committees and sports teams
- Discounts for local vendors and events, including auto supplier discounts
We encourage you to apply even if you do not meet the full requirements for this position
About Us
Skyjack supplies construction rental companies globally with quality engineered, simple, and reliable access and telehandler equipment. Initially started as a scissor lift manufacturer in 1985, and has grown to become a world leader in the general Mobile Elevating Work Platform (MEWP) industry.
As a dominant player in a consistently evolving industry, Skyjack employees thrive on absorbing new information and have a thirst for continuous improvement in their professional selves. In 2002 Skyjack became a part of the Linamar Corporation and has since been able to leverage strategic partnerships and use the guidance of their parent company to rapidly change the face of the access industry.
Every aspect of the company is deeply rooted in Skyjacks safety initiatives as this can be an extremely challenging industry. Skyjack prides itself on being simply reliable and easy to do business with. This mission extends to the relationships with customers, suppliers, and employees.
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