Housekeeping supervisor

3 weeks ago

Montréal QC, Canada Accor Hotels Full time


Company Description

Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.

When you’re ready to explore the area , it’s less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.

At Novotel Miami Brickell, the best of the city is at your doorstep.

Job Description

Purpose: To ensure that the cleaning and servicing of guestrooms and appropriate guest contact areas meet the Novotel Miami Brickell standards. Supervises the Housekeeping Staff, check guest rooms, and assists the Executive Housekeeper with office administrative work.

Reports To: Executive Housekeeper

Essential Functions:

  • Monitors the cleaning and servicing of guestrooms.
  • Assigns special assignments as directed by the Executive Housekeeper.
  • Reports and follows up any repairs or discrepancies of guest rooms.
  • Ensures that all Guest Room Attendants have appropriate supplies and linens.
  • Assists in the cleaning of guest rooms when necessary.
  • Assists in processing AM and PM room status reports.
  • Ensures that the Guest Room Attendants’ linen cart is neat and well organized.
  • Ensures that linen closets on guest room floors are completely stocked.
  • Responds to any guest inquiries and assists in expediting prompt service. Always greet our guests warmly with a smile, call them by name whenever possible.
  • Ensures House Persons duties are being completed.
  • Recycle at every opportunity (newspaper, glass bottles, etc.)
  • Assist checking public areas and supervising public areas’ attendants
  • Knows and uses all Novotel Miami Brickell standards for the department.
  • Communicate with Front Desk to expedite rush rooms.
  • Inspects and prepares VIP and show rooms.
  • Performs any special duties as assigned by management.
  • Do daily written room inspection
  • Ensures that linen closets on guest room floors are completely stocked, clean and neat
  • Assist re training the team of houseman and room attendant.
  • Responds to all guest requests appropriately. Always greet our guests warmly with a smile, call them by name whenever possible.

Hotel Specific Essential Functions:

  • Ability to complete Guest Room Attendant assignments (AM / PM / Turndown)
  • Ability to relieve office duties as needed
  • Greet Guests meeting the 10/5 standard
  • Have knowledge of overall hotel facility and various services

Tools and Equipment:

  • Protect and maintain all hotel assets and equipment.
  • The Heartist Model Culture: Enlivens the guest experience by applying Novotel Miami Brickell Core Principles and standards daily.
  • Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, Right to Know program and Bloodborne Pathogens).
  • Use of telephone system
  • Use of department paging/radio communication system
  • Operates vacuum cleaners.
  • Exposure to various cleaning chemicals – knowledge of SDS and the “Right to Know” program.
  • Use of housekeeping computer programs (Opera)
  • Use of telephone system
  • Use of department paging/radio communication system

Additional Information

All your information will be kept confidential according to EEO guidelines.

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