ServiceNow Senior Platform Consultant

3 weeks ago

Toronto ON, Canada AstraNorth Full time

Experience (Years): 8-10
Essential Skills:
Technical expert in ServiceNow with a minimum 5 years working experience as Developer and 8 years overall in IT.
Bachelor's degree is highly desired. Equivalent combination of education and experience may be substituted in lieu of degree.
Experience implementing ServiceNow modules:
Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.
Understanding of ITIL v3 and its components.
Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, jQuery.
Expertise in Web technologies (Web Services ? SOAP/REST, XML, HTML, CSS, etc.)
Good knowledge on building scripted web services.
Hands on experience with working on 2 or more end-to-end integrations.
Good understanding on various authentication methods used for integrating ServiceNow system with other tools.
Hands on experience on Workflow automation tools such as Flow designer, Integration hub etc.
Proven knowledge on RPA tools like UiPath.
Experience with software development methodologies such as Agile.
Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture.
Strong analytical, problem solving, organizational and planning skills.
Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders, IT service owners and Service Designers.
End user support including troubleshooting, root cause analysis and permanent resolution of system issues.
Ability to multitask and manage time effectively amongst multiple priorities.
Ability to communicate to all levels of end users, customers, service designers and Management staff.
Ability to work on a cross-functional team to design and implement scalable and sustainable systems.
Demonstrated writing skills for creating job aids, functional, design and configuration specifications.
Job Types: Full-time, Fixed term contract
Schedule:
~8 hour shift
~ Monday to Friday

Ability to commute/relocate:
~ Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Toronto, ON
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