Bilingual Senior Account Manager

3 weeks ago

Montréal QC, Canada Tulloch Consulting Full time

Senior Account Manager (Montreal, QC)

Cinco is a Brand Experience, Web3 & Sponsorship Activation agency that lives by one mantra: We use our Continuous Experience Ecosystem to engage consumers through live interactions, mobile engagements, content creation, and social media.
We get inspired daily by working with forward-thinking international and national brands. Currently, Cinco is looking to fill the position of Senior Account Manager to oversee a portfolio of clients, including one of our key clients in the automotive industry. Reporting to the Head of Production, the Senior Account Manager will manage a team of Project Managers and ensure departmental efforts align with client needs. The Senior Account Manager will foster strong, long-term relationships with key clients, driving account growth through strategic upselling and cross-selling, and ensuring the successful execution of client projects.
This role requires a blend of client management expertise, strategic planning skills, creative direction, project management proficiency, team leadership abilities, and a keen eye for financial management. This is a full-time hybrid position that will require 2 days per week at our Montreal, Quebec office location. Standard office hours are Monday to Friday, with occasional work outside of core hours based on project requirements and needs. Gain a deep understanding of clients' businesses to provide tailored event and experiential marketing solutions aligned with their goals.
Drive account growth through strategic upselling and cross-selling of services.
Lead the strategic planning process for client projects, ensuring alignment with brand messages, target audiences, and objectives.
Collaborate with clients to establish clear project goals and KPIs, and develop innovative strategies to achieve them.
Oversee the creative process alongside the Creative Team, ensuring event concepts, designs, and executions meet client expectations and brand identity.
Lead project management efforts, coordinating and collaborating with stakeholders to ensure flawless execution of events and campaigns within budget and timeline constraints.
Manage and mentor a team of project managers and supporting staff, fostering a collaborative and productive work environment.
Ensure financial health of client accounts, including budgeting, forecasting, and profitability.
Leverage data to evaluate account performance and trends on an ongoing basis.
Identify and pursue new business opportunities within existing client accounts, including pitching and proposal development.
Stay current and informed about industry trends, emerging technologies, and innovations in event and experiential marketing.
Uphold high standards of quality and excellence in all aspects of work, ensuring compliance with regulations and best practices in event management and experiential marketing.
Proficiency in GSuite and Excel.
Proficiency with project management tools (Slack, ClickUp)
Proficiency in financial management software and budgeting.
Proficiency in sales and marketing tools to support account growth and retention strategies.
Proficiency with data analytics tools.
High emotional intelligence and proven ability to be responsive and “in-tune” with client needs.
Demonstrated commitment to the highest quality of work and strong attention to detail, leaving no stone unturned.
Strong financial literacy with a proven ability to manage project budgets and control costs.
Excellent communication skills (French and English) with the ability to convey complex information in simple terms and strong written and verbal communication skills.
Excellent time management skills; proven ability to manage multiple accounts and projects simultaneously.
Strong leadership skills, including the ability to inspire and motivate team members, and manage team conflict.
Bachelor's Degree (Business, Marketing, Project Management, Event Management, or a related field preferred)
At least 10 years of experience as an Account Manager or relevant role.
Proven experience in account management, preferably in event and experiential marketing.
Experience with Project Management methodologies.
Experience with event management principles and best practices.
Bilingual English and French.
Experience in automotive industry and test drive program an asset.
Diversity and respect play a huge role in Cinco’s values and DNA. Their unique experiences and unmatched perspective gives us the edge, and helps us ace every project that comes our way

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