Senior Logistics Customer Success Manager

3 weeks ago

Toronto ON, Canada BlueRock TMS Full time

Your job location: Toronto, Canada

Ready to be our next BlueRocker?

Take the next step of your journey with BlueRock TMS We’re on the hunt for a new BlueRocker that not only have outstanding skills and expertise, but also align with our core values:

  • Bottom-up approach : we believe that our BlueRockers unique and varied perspectives bring the “Aha” moment” to the table. We encourage various ideas and opinions in our decision-making process at all levels. We are approachable and transparent in sharing all information.
  • Laughter: we have fun while working hard to achieve our common goals. Sharing funny stories or making jokes with each other is in our DNA.
  • Upbeat: together we spread positive vibes in the working environment-either online or onsite.
  • Enthusiastic: we always find the passion for what we are doing.
  • Results-oriented: we strive to define the most effective path to achieve our goals and remain perseverant on the way.
  • Ownership: we believe offering employees opportunities to take ownership is a win-win situation. You enjoy the satisfaction and challenge of independent projects, and we count on you to do the best thing for our business.
  • Challengers: we are impressed by how BlueRockers approach challenges. They fight without fear We see “problems” as opportunities for solutions.
  • Knowledgeable: BlueRockers are always thirsty for knowledge and constantly invest in their expertise.

BlueRock TMS – Smarter all the way

BlueRock was founded in 2013 by industry veterans with a mission to simplify logistics. We believe that our academic roots and expertise in Logistics, Data Science, and Software Development provide us with a unique perspective to identify our clients’ needs. Our innovative TMS platform integrates insights, daily operations, and continuous optimization in a singular holistic platform. We provide a cohesive software solution that eliminates fragmentation and enhances the performance of our clients’ networks.

Our fresh, intelligent, and broad offering has attracted both logistics service providers and large multi-national shippers. We encompass everything from the strategic planning to the operational execution by 16 module TMS in four functional pillars: pre planning, execution, visibility, and performance management. At the moment, we currently serve over 30 countries worldwide, with offices located in key logistic positions across the globe (The Netherlands, Germany, UK, Italy, Canada, UAE, and Singapore).

BlueRock cares strongly about contributing to a better world, we actively participate in social equality initiatives and adhere to SDG principles and goals. We also believe in the future of sustainable logistics and are committed to reducing the transportation footprint on the world. We are strongly convinced that our TMS platform will enable the reduction of CO2 emissions and traffic congestion and facilitate sustainable infrastructure in line with SDG goals nine “Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation” and thirteen “Climate action”.

How you will pave the way of your future with BlueRock

If you're passionate about driving success and ready for a dynamic role, let’s join our team in Toronto as a Senior Logistics Customer Success Manager We trust on your expertise in SaaS solutions, specifically within the Transportation Management System (TMS) sector, to nurture long-term client relationships and ensure their satisfaction with our TMS solutions.

Your responsibilities involve:

  • Client Relationship Management: Develop and maintain strong relationships with key accounts, acting as the primary point of contact and ensuring clients receive exceptional service.
  • Solution Implementation: Oversee the successful implementation of our TMS solutions, working closely with clients to ensure the related business benefits.
  • Project Management: Utilize project management skills to coordinate cross-functional teams, ensuring timely and on-budget delivery of our services.
  • Feedback and Improvements: Gather client feedback to drive continuous product and service improvements. Work closely with the implementation and product team to prioritize market’s needs and enhance user satisfaction.
  • Retention and Growth: Implement strategies to retain existing clients and identify opportunities for account growth, including upselling and cross-selling.
  • Training and Support: Provide comprehensive training and support to clients, ensuring they maximize the value of our TMS solutions.
  • Performance Analytics: Monitor and report on the performance of accounts, using data analytics to demonstrate value and return on investment to clients.
  • Market Insights: Stay informed about industry trends and challenges, leveraging insights to proactively address client needs and position our company as a leader in TMS solutions.

Who you are and beyond:

  • Bachelor’s degree in Business, Information Technology, Supply Chain Management, or a related field.
  • Your insights on the ever-changing landscape of the logistics industry, with its challenges and triumphs, is highly valuable to us.
  • 5+ years of experience in customer success, account management, or a similar role within a SaaS company.
  • Demonstrated understanding of the Canadian or North American market dynamics, regulatory environment, and industry trends, in the transportation & logistics sector.
  • Proven project management skills with the ability to lead and manage multiple implementations simultaneously, emphasizing experience in the Canadian or North America contexts
  • Good technical aptitude, with the ability to understand and communicate complex technical concepts to non-technical clients.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment and adapt strategies to meet the unique challenges and opportunities of the Canadian or North American markets.
  • Willingness to travel as required to meet with clients.
  • Proficiency in CRM softwares and Customer Success tools is desirable.

Going the extra mile is embedded in our DNA.

We are currently doing hybrid work so you can maximise your productivity. We are excited to offer you memorable experience with BlueRock along with:

-Company devices (Macbook)

-Employee Participation Plan

-Employee Referral Program

-Commuting allowance

-Opportunities to take initiative and gain hands-on experience. Our motto: You learn by doing

-A vibrant international working environment

-Broaden your working experience in Europe, North America, and the Middle East.

By having bottom-up responsibilities and self-development opportunities, you will aim for significant impact and also maximize your potential. You will find yourself comfortable in our international team with high spirits working in a result-oriented and challenging environment driven by IT changes. Last but not least, you will also have fun and more flavors are waiting for you to enjoy as part of the BlueRock TMS team

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