Senior Account Manager

3 days ago

Scarborough ON, Canada ATS Software Full time

Senior Account Manager
ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge;
driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows manufacturers to sell more and distributors and wholesalers to win more projects.
ATS has a strong work ethic committed to delighting clients and providing them with exceptional service. Reporting to the VP of Sales & Marketing this role is pivotal in ensuring customer satisfaction, driving platform usage, and supporting overall business growth. The role requires a strong combination of customer relationship management, technical expertise, and analytical skills, with a focus on increasing user engagement and retention.

Develop and maintain strong relationships with key accounts, ensuring a deep understanding of their needs and pain points.
- Proactively address customer concerns and work closely with customer success teams to ensure high satisfaction and long-term retention.

Drive increased usage of the platform across all customers by monitoring and promoting metrics such as user growth, logins, quotes created, and AI lines used.
- Identify opportunities to expand the platform's value within each account and work with customers to maximize their usage.

Maintain an expert-level understanding of our software, its features, and its application within the wholesale distribution industry.
- Serve as a technical resource for customers, providing guidance and troubleshooting as needed.

Tailor support and recommendations to align with customers’ unique business requirements.

Create and disseminate valuable tips and tricks to help users get more out of the platform.
- Conduct training sessions, webinars, and other educational initiatives to enhance user proficiency.

Must have either software company experience managing wholesalers, distributors or manufacturers or direct experience working with plumbing, HVAC, Electrical or similar distributor.

Ability to analyze data and metrics to derive actionable insights.

Strong organizational and time management skills to ensure consistent and effective follow-up with customers.

Technical Proficiency:
Familiarity with CRM software, data analysis tools, and an ability to quickly learn and adapt to new technologies.

A passion for helping customers succeed and a commitment to delivering exceptional service.

Your Life and Career at ATS:

ATS is dynamic, industrious, innovative and collaborative. At ATS, we offer the following to make sure you have a rewarding and enjoyable experience.
To learn more about our company visit our web page:


// and our promotional video:


//Allied Technical Sales Inc. values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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