Full time_Customer Service Representative_Immediate start
3 weeks ago
MealSuite is looking to hire a Customer Onboarding Specialist to serve as the primary interface with the customer during the implementation project
Table of Content
Mid-Senior level
Full-time
The Customer Onboarding Specialist is responsible for preparing customers for immediate success by facilitating the implementation process for new accounts, educating new customers, assisting with the resolution of technical problems (during implementation), and ensuring the smooth adoption of our products and services.
Detailed account walkthroughs and assistance with new customer implementation are to be provided.
Maintain open lines of communication with clients and other key stakeholders regarding account setup requirements and expectations.
Conduct training for the user system.
Before the launch, create, monitor, and update a training plan for customers based on their needs. Record customer implementation needs, requests, and questions in internal systems, and convey these to relevant stakeholders.
The preparation of project plans for the implementation of customers
Ensure consumers receive great service
Develop solid ties with new customer stakeholders and strengthen current relationships with customer stakeholders.
After the implementation has been finished, you should work together with the Account Management team and the support teams to transfer the account.
Your efforts as a member of the team are highly valued, and they will play an important part in the ongoing mission to encourage good change within all of our communities.
Healthcare as well as Dental Insurance Benefits
On-site Fitness Center (in Dallas) and Discounted Gym Memberships (Canada)
About us With the assistance of the knowledgeable and skilled team at Nick Landscaping & Tree...
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