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UX Design/Strategy Lead
4 weeks ago
Financial Services experience is a MUSTReporting to the Director, Experience Design this is a critical role that will drive day to day execution of our Experience Vision. Key Accountabilities • Champion a human-centric mindset throughout the organization, advocating for the importance of empathy, research, and testing in the design process. • Contribute to the overall design strategy, vision and journeys for our digital products and services, ensuring alignment with business objectives and customer needs. • Gather key customer, advisor and stakeholder pain points, unmet needs and opportunities across various journeys to inform customer experience improvements and drive recommendations • Define and own the end-to-end journey across multiple channels with a digital-first mindset. • Drive the end-to-end design process, from concept development and prototyping to implementation and iteration, ensuring high-quality deliverables that meet usability, accessibility, and performance standards. • Collaborate closely with marketing, product, technology, and other stakeholders to translate business requirements and user insights into innovative design solutions that delight our customers and drive business results. • Lead interviews, co-creation workshops with business partners and develop critical design artefacts (insight reports, journey maps, blueprints, personas, prototypes etc.) to document, communicate and monitor the experience over time. • Leverage and maintain design systems, tools, guidelines, and best practices to promote consistency, efficiency, and scalability. • Stay informed about industry trends, emerging technologies, and best practices in digital experience design, and leverage this knowledge to drive continuous innovation and improvement. Key Performance Goals/Measurement • Share accountability with value stream leadership for continuous delivery of measurable business value via key metrics. • Accountable for HCD process adherence, HCD quality results, Net Promotor Scores, Customer Satisfaction Results.Requirements: • A degree in design, business or related discipline, or equivalent work experience. • Deep experience with user-centered research, design methods and techniques (Human-Centered Design). • Proven track record of delivering successful digital products and services in a financial services or similar industry. • Outstanding skills in research, analysis, communication and facilitation. • Experience leading a team of seasoned professionals (including without direct reporting relationships) in an agile environment; excel in iteration, collaboration, and adaptability. Competencies: • Both big picture thinking and detail-oriented doing. • An ability to manage and prioritize multiple work steams in a time sensitive environment. • Proficiency with user research, particularly with a lean approach. • Experience working and designing across channels in a complex industry. • Experience working with technical stakeholders to understand constraints and enablers. • Proficient in Figma, Mural, usertesting.com and/or other design, research, and collaborative tools.
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UX Design Lead
12 hours ago
Toronto, Canada The Evans Hunt Group Full time**Reports to** The UX Design Lead will report to the Head of Customer Experience. **Location** This position is located in the Greater Toronto Area, with some in-office time expected. **Job overview** At Evans Hunt, our mission is to create experiences that powerfully combine strategy, creative, and technology. As UX Design Lead, your role is to...
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UX/UI Design Intern
3 days ago
Toronto, Canada Weishaupt Design Group Full time**Why work for us? At Weishaupt Design Group, we strive to make work a rewarding experience. As part of Weishaupt Design Group, you will be immersed in the world of design as a participant in a diverse, innovative team that lives our core values of collaboration, positivity, dependability, and courage. Weishaupt Design Group is a North American-based...
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Jr. UX Designer
4 weeks ago
Toronto, ON, Canada Dealertrack Canada Full time5 months+ Temporary full time opportunity with benefits What you’ll do: This role will be responsible for executing and leading the user experience (UX) for the Dealertrack Canada, a B2B financial SaaS platform connecting dealers to lenders. This role will design creative user-focused solutions and drive experience strategies while helping standardize...
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Manager, UX Design
1 month ago
Toronto, ON, Canada TripArc Inc. Full timeAs UXD Manager, you will lead a team of Designers driving the user experience strategy for a set of products focused on search, trip building and the booking flow. The ideal candidate will have a passion for creating intuitive and engaging user interfaces, combined with strong leadership skills to mentor and inspire a team of designers. You will...
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Jr. UX Designer
2 months ago
Toronto, ON, Canada Dealertrack Full time5 months+ Temporary full time opportunity with benefits What you’ll do: This role will be responsible for executing and leading the user experience (UX) for the Dealertrack Canada, a B2B financial SaaS platform connecting dealers to lenders. This role will design creative user-focused solutions and drive experience strategies while helping...
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Jr UX designer
3 weeks ago
Toronto, ON, Canada AutoTrader.ca Full time5 months+ Temporary full time opportunity with benefits What you’ll do: This role will be responsible for executing and leading the user experience (UX) for the Dealertrack Canada, a B2B financial SaaS platform connecting dealers to lenders. This role will design creative user-focused solutions and drive experience strategies while helping...
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Product Designer, UX
1 month ago
Toronto, ON, Canada Ciandt Full timeJob- 14662] Product Designer (UX/UI), Toronto, Canada We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy,...
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UX Design/Strategy Lead
3 weeks ago
Toronto, ON, Canada Robertson & Company Ltd. Full timeFinancial Services experience is a MUST Reporting to the Director, Experience Design this is a critical role that will drive day to day execution of our Experience Vision. Key Accountabilities • Champion a human-centric mindset throughout the organization, advocating for the importance of empathy, research, and testing in the design process. •...
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UX Designer
3 weeks ago
Toronto, ON, Canada Questrade Financial Group Full timeTuesday, March 5, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team...
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Lead Product Designer
3 weeks ago
Toronto, ON, Canada CI&T Software S.A. Full timeLead Product Designer (UX/UI), Toronto, Canada We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research,...
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UX Designer
4 weeks ago
Old Toronto, Canada ProViso Staffing Full timeSummary of day-to-day responsibilities: • As a User Experience (UX) Writer and Content Designer, you are a key member of the design team. You write the words our customers read and interact with.• You’re an experience designer and a storyteller who is at ease presenting and discussing your work with design partners and stakeholders.• You put the...
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UX Designer
4 weeks ago
Old Toronto, Canada ProViso Staffing Full timeSummary of day-to-day responsibilities: • As a User Experience (UX) Writer and Content Designer, you are a key member of the design team. You write the words our customers read and interact with.• You’re an experience designer and a storyteller who is at ease presenting and discussing your work with design partners and stakeholders.• You put the...
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UX Designer
4 weeks ago
Old Toronto, Canada ProViso Staffing Full timeSummary of day-to-day responsibilities: • As a User Experience (UX) Writer and Content Designer, you are a key member of the design team. You write the words our customers read and interact with.• You’re an experience designer and a storyteller who is at ease presenting and discussing your work with design partners and stakeholders.• You put the...
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Lead UX Developer
1 week ago
Old Toronto, Canada Closenearme.com Full timeAs a Lead UX Developer, you will create innovative experiences aligned with enterprise design standards to address customer needs and business goals. You will lead and motivate teams to deliver high-quality user experiences, translate business strategy into compelling designs, and manage multiple design projects.Key Responsibilities:Create innovative...
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Lead UX Developer
1 week ago
Old Toronto, Canada Closenearme.com Full timeAs a Lead UX Developer, you will create innovative experiences aligned with enterprise design standards to address customer needs and business goals. You will lead and motivate teams to deliver high-quality user experiences, translate business strategy into compelling designs, and manage multiple design projects.Key Responsibilities:Create innovative...
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[Job- 14662] UX Designer Lead, Canada
3 weeks ago
Toronto, ON, Canada Ciandt Full timeWe partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design, and engineering, we unlock...
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Experience Design Lead
4 weeks ago
Toronto, ON, Canada Compunnel Inc. Full timeExperience Design LeadDescription:About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant)One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles.This is an...
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Experience Design Lead
4 weeks ago
Toronto, ON, Canada Compunnel Inc. Full timeExperience Design LeadDescription:About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant)One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles.This is an...
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UX Designer II
4 weeks ago
Toronto, Canada Randstad Canada Remote Work Freelance Full timeAre you a UX Designer II looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: UX Designer II-Start: ASAP-Estimated length: 6 Months-Location: Toronto- Hybrid role - onsite twice a weekï· You will have an opportunity to work with a leading employer in the...
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UX Designer/Writer
1 week ago
Toronto, Canada CB Canada Full timeSenior UX Designer/Writer On behalf of our client in the Banking Sector, PROCOM is looking for a Senior UX Designer/Writer. Senior UX Designer/Writer – Job Description As a User Experience (UX) Writer and Content Designer, you are a key member of the design team Write the words our customers read and interact with Collaborate with DCX Experience Strategy...