Experience Design Lead
1 month ago
Experience Design LeadDescription:About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant)One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles.This is an individual contributor role. wont be managing a team directly but will be working with a huge product and technical team so need that design strategy experienceWill help shape personas, oversee customer journey and as the team is building experiences, managing the team, more of strategic thinking, service and experience design.Its not a niche role as per the HM Its not a UX Research or UX designer role. but if they have design experience then it will be a plusQualifications: Financial Services background is critical, there are a lot of nuances this person will have to be aware about. need a good amount of industry experience. Retirement background highly preferredExperience with Mural is critical- they do a lot in Mural from journey mapping to collaboration. It’s a common toolFigma is preferred - wont be hands-on on the keyboard building screens and wireframes but its preferred, they don’t have to be an expert but some knowledge is preferred either direct or working with design teamsNot a UX design role more of design strategy, UX background is great but strategic mindset is requiredYears of exp: manager or lead level 3-5 years of solid design strategy exp . If they don’t have Strategy Design experience then agile delivery will be super relevant as wellFine with no UX design skills but they need to good with service design and design strategy or should have a combination of both (strategy +design)Key AccountabilitiesChampion a human-centric mindset throughout the organization, advocating for the importance of empathy, research, and testing in the design process.Contribute to the overall design strategy, vision and journeys for our digital products and services, ensuring alignment with business objectives and customer needs.Gather key customer, advisor and stakeholder pain points, unmet needs and opportunities across various journeys to inform customer experience improvements and drive recommendationsDefine and own the end-to-end journey across multiple channels with a digital-first mindset.Drive the end-to-end design process, from concept development and prototyping to implementation and iteration, ensuring high-quality deliverables that meet usability, accessibility, and performance standards.Collaborate closely with marketing, product, technology, and other stakeholders to translate business requirements and user insights into innovative design solutions that delight our customers and drive business results.Lead interviews, co-creation workshops with business partners and develop critical design artefacts (insight reports, journey maps, blueprints, personas, prototypes etc.) to document, communicate and monitor the experience over time.Leverage and maintain design systems, tools, guidelines, and best practices to promote consistency, efficiency, and scalability.Stay informed about industry trends, emerging technologies, and best practices in digital experience design, and leverage this knowledge to drive continuous innovation and improvement.Key Performance Goals/MeasurementShare accountability with value stream leadership for continuous delivery of measurable business value via key metrics.Accountable for HCD process adherence, HCD quality results, Net Promotor Scores, Customer Satisfaction Results.Requirements:A degree in design, business or related discipline, or equivalent work experience.Deep experience with user-centered research, design methods and techniques (Human-Centered Design).Proven track record of delivering successful digital products and services in a financial services or similar industry.Outstanding skills in research, analysis, communication and facilitation.Experience leading a team of seasoned professionals (including without direct reporting relationships) in an agile environment; excel in iteration, collaboration, and adaptability.Competencies:Both big picture thinking and detail-oriented doing.An ability to manage and prioritize multiple work steams in a time sensitive environment.Proficiency with user research, particularly with a lean approach.Experience working and designing across channels in a complex industry.Experience working with technical stakeholders to understand constraints and enablers.Proficient in Figma, Mural, usertesting.com and/or other design, research, and collaborative tools.
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Experience Design Lead
1 month ago
Toronto, ON, Canada Compunnel Inc. Full timeExperience Design Lead Description: About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant) One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles. This...
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Creative Design Lead
3 weeks ago
Toronto, ON, Canada Recruitment By Design Full timeOur client, an architecture & interior design firm in Toronto, is looking to add a Manager of Interior Design to their commercial projects team. Our client is one of Canada’s most progressive architectural firms, with an agile studio of 240+ committed, creative and driven professionals. They excel at developing client-centric concepts that are based on...
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Creative Design Lead
3 weeks ago
Toronto, ON, Canada Recruitment By Design Full timeOur client, an architecture & interior design firm in Toronto, is looking to add a Manager of Interior Design to their commercial projects team. Our client is one of Canada’s most progressive architectural firms, with an agile studio of 240+ committed, creative and driven professionals. They excel at developing client-centric concepts that are based on...
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Experience Design Lead
1 month ago
Toronto, Canada Compunnel Inc. Full timeExperience Design Lead Description:About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant) One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles. This is an...
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Experience Design Lead
1 month ago
Toronto, Canada Compunnel Inc. Full timeExperience Design Lead Description: About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant) One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles. This is...
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Experience Design Lead
1 month ago
Toronto, Canada Compunnel Inc. Full timeExperience Design Lead Description: About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant) One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles. This is...
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Experience Design Lead
1 month ago
Toronto, Canada Compunnel Inc. Full timeExperience Design LeadDescription:About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant)One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles.This is an...
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Experience Design Lead
1 month ago
Toronto, Canada Compunnel Inc. Full timeExperience Design LeadDescription:About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant)One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles.This is an...
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Experience Design Lead
1 month ago
Toronto, Canada Compunnel Inc. Full timeExperience Design Lead Description: About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant) One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles. This...
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Experience Design Lead
1 month ago
Toronto, Canada Compunnel Inc. Full timeExperience Design LeadDescription:About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant)One will be responsible for B2C experience - participant (customer) to plan sponsor. Open to both B2B and B2C profiles.This is an...
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Experience Design Lead
1 month ago
Toronto, Canada Compunnel Inc. Full timeExperience Design Lead Description: About: Role is a UX lead or Design Strategy Lead. Out of 2 positions, one will own B2B profiles and personas (Financial Service company to financial advisor or financial advisor to participant) One will be responsible for B2C experience - participant (custome
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Lead Product Experience Designer
1 month ago
Toronto, ON, Canada Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....
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Lead Experience Designer
3 weeks ago
Toronto, Canada Recrute Action Full timeLead Experience DesignerWe are seeking (2) dynamic individuals to champion innovative design solutions within the insurance sector. This role involves driving a human-centric design philosophy and shaping the digital transformation to meet both business objectives and user needs. The ideal candidate will be pivotal in enhancing user experiences across...
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Lead Experience Designer
1 month ago
Toronto, Canada Recrute Action Full timeLead Experience DesignerWe are seeking (2) dynamic individuals to champion innovative design solutions within the insurance sector. This role involves driving a human-centric design philosophy and shaping the digital transformation to meet both business objectives and user needs. The ideal candidate will be pivotal in enhancing user experiences across...
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Lead Experience Designer
3 weeks ago
Toronto, Canada Recrute Action Full timeJob DescriptionLead Experience DesignerWe are seeking (2) dynamic individuals to champion innovative design solutions within the insurance sector. This role involves driving a human-centric design philosophy and shaping the digital transformation to meet both business objectives and user needs. The ideal candidate will be pivotal in enhancing user...
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Lead Experience Designer
1 month ago
Toronto, Canada Recrute Action Full timeJob DescriptionLead Experience DesignerWe are seeking (2) dynamic individuals to champion innovative design solutions within the insurance sector. This role involves driving a human-centric design philosophy and shaping the digital transformation to meet both business objectives and user needs. The ideal candidate will be pivotal in enhancing user...
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Design Lead, Sponsor Experience
2 weeks ago
Toronto, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
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Design Lead, Sponsor Experience
5 days ago
Toronto, Ontario, Canada Manulife Insurance Malaysia Full timeDesign Lead, Sponsor Experience page is loaded Design Lead, Sponsor Experience Apply locations Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental...
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Senior Interior Designer, Interior Architecture
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Toronto, ON, Canada Design Management Company Full timeMUST HAVE 5+ years LUXURY RESIDENTIAL INTERIOR DESIGN experience and be AutoCAD proficient. Toronto-based luxury residential interior design firm that is highly respected for the caliber of its work and the kindness of its environment is seeking a local Senior Designer with demonstrated luxury residential experience to join their firm. The senior...
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Interior Designer: Commercial, Revit, Design
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Toronto, ON, Canada CHIL Interior Design Full timeCHIL Interior Design Toronto is seeking for a highly motivated Intermediate Interior Designer to join our Interiors Practice focusing on hospitality design. As a CHIL Interior Designer, you will be creative, the one who is driven by success, and embraces being part of a high performance, best-in-class team. The Interior Designers will be able to...