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Production Support Analyst
8 hours ago
Our Summer Technology Analyst Program is where forward-thinking talents meet unparalleled opportunities. Citi Technology partners to ensure that Citi's platforms can "Be the Best" for clients globally, with a diverse and ethical workforce that applies innovation and automation to deliver a world class client experience and strengthen our reputation. We have over 30,000 technologists globally who are dedicated to serving our clients' needs across the firm. By utilizing a broad range of technologies, we are at the forefront of innovation. We seek to drive our systems and processes towards scalable, low-latency, high frequency enterprise systems to support Citi's strategic priorities. The Summer Analyst Program starts in early May with an in-depth education on the Analyst role's fundamentals and the nuances of Citi's culture. The program also includes on-the-desk training, an informative speaker series, and networking opportunities. Summer Analysts often return to Citi after graduating from university to become Full-Time Analysts and continue their career in technology. Advancing our technological capabilities day after day not only delivers seamless services to the bank but works towards building the flexible systems that will define the digital bank of tomorrow. The Production Support team is at the forefront of maintaining and optimizing critical live production systems, ensuring their health, stability, and peak performance so that Citi can confidently conduct business and service clients. Our analysts use their problem solving and technical skills to quickly resolve any issues, which can vary in severity and complexity and may impact Citi's reputation or profits. Production support analysts are often 'the bridge' between technology and the business, so they quickly become equipped with extensive business knowledge, as well as technical skills. As a Production Support Analyst, you will work in a dynamic environment that adapts to the needs and priorities of various organizations: Services, Markets, Banking, Functions and Data. This role offers a unique blend of business knowledge and technical expertise, empowering you to swiftly troubleshoot complex problems and engineer robust solutions. Your core mission will be to guarantee production stability, providing an always available and resilient technological backbone for our clients. This involves coordinating with other technology partners such as developers, business teams, etc. Hands-On Incident & Problem Management: Gain direct exposure to supporting our clients through the entire lifecycle of incident and problem management. You'll develop critical problem-solving skills and learn how to manage complex technical challenges under pressure. Enhancing Monitoring & Alerting Systems: Contribute to the continuous improvement of our sophisticated monitoring capabilities. You'll work with industry-standard tools like ITRS Geneos and Grafana to build and refine platforms that proactively identify and alert on production issues, enabling rapid resolution. Developing Innovative Tooling & Automation: Unleash your coding potential You'll have the exciting opportunity to design, develop, and implement custom applications and scripts that automate processes, improve efficiency, and empower your team ~ Elevate your technical skills: As a Production Support Analyst, you'll master Linux/Unix, hone database expertise (SQL, Oracle, PostgreSQL), and build automation with Python. You'll gain experience with application servers, web technologies, and strengthen networking knowledge. This role offers hands-on use of monitoring tools (ITRS Geneos, Grafana) and exposure to cloud and containerization (Kubernetes), ensuring continuous growth in a dynamic production environment. Global Exposure : Work in globally scoped projects with cross-functional teams and gain insights into how technology drives the financial sector worldwide. Continuous Learning: Benefit from structured learning, networking, mentoring, and development programs that are designed to sharpen your technical prowess, enhance your business insight, and cultivate your leadership skills. Contribute to real-world projects that shape the future of banking, from developing next-gen digital banking solutions to enhancing our cybersecurity defenses and driving data-powered innovations. We are in a hunt for trailblazers with a passion for technology and drive to make a difference. Be graduating between Dec 2026 and May 2027. Pursuing Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Management Information Systems, or other tech related degree. Be a problem solver who thrives on innovation and enjoys tackling challenges head-on. Have excellent communication skills, project management, leadership, attention to detail, and the ability to work well within diverse teams. Ability to pass technical interviews consisting of basic algorithmic programming exercises. Prior experience working on agile teams is desirable. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking and want to make an impact on the corporate level. We value diversity and so do you. Are curious about how technology can revolutionize finance and are eager to be at the forefront of this transformation. Want to grow into a future tech leader, with a passion for both technology and its application in the global financial industry. Annual Salary = $85,000 CAD Management Development Programs Intern Full time Primary Location Full Time Salary Range: $Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
