🔧 Field Service

Join Insort – Shaping the Future of Food Safety and Quality Insort is a global leader in developing and manufacturing highly innovative, sensor-based sorting and monitoring equipment for the food processing industry. Our cutting-edge technology enables food processors to achieve new levels of safety, quality, and efficiency. Headquartered in Austria, with a U.S. sales and service subsidiary in Turlock, California, we are rapidly growing our presence across North America. To support our expansion, we are looking for a Field Service Technician based in Prince Edward Island or New Brunswick , Canada to join our North American team. Your Start at Insort: Following a comprehensive training period on our machines and technologies, both in-house and at customer sites, you will play a key role in the commissioning, servicing, and support of our sensor-based sorting solutions. About the JOB: System Installation & Commissioning: Take the lead in installing and configuring Insort’s state-of-the-art sorting and inspection systems at customer sites across North America. Maintenance & Service Operation: Carry out scheduled maintenance, perform system upgrades and retrofits, and handle repairs to keep machines running at peak performance. Training & Customer Support: Deliver hands-on training for machine operators and maintenance personnel, offering ongoing technical support and guidance. Troubleshooting & Diagnostics: Identify and resolve mechanical, electronic, sensor, and software issues in collaboration with our internal engineering teams. Technical Reporting : Document all commissioning and service activities, including performance assessments and improvement suggestions. Feedback & Product Optimization: Share on-the-ground insights and provide structured feedback to help enhance product functionality and reliability. Remote Assistance: Support customers remotely when not traveling — including diagnostics, updates, and technical problem-solving. About YOU: Educational Background: A technical diploma or degree in mechatronics, electrical engineering, or a comparable field is a plus. Industry Experience: Practical experience in mechanical or electrical systems, field service work, food processing, or optical sorting technologies is desirable. Technical Know-How: Confident in reading and interpreting electrical diagrams and experienced in troubleshooting both electrical and mechanical systems. IT & Connectivity Skills: Strong grasp of networked systems, remote diagnostics tools, and basic software troubleshooting. Communication & Training: Clear and confident communicator — both written and verbal — with a knack for explaining technical content to diverse audiences. Work Style: Self-motivated, organized, and solution-focused, with a drive for quality and continuous improvement. Team Spirit: Collaborates well across teams and disciplines; willing to share insights and learn from others. Travel Readiness: Open to traveling approximately 40–50% of the time within North America, with occasional training visits to our European HQ. Our OFFER: Innovative Environment: Join a fast-moving and future-oriented company driving transformation in the food industry. Sustainable High-Tech Solutions: Get involved with cutting-edge, sensor-based sorting systems that support food safety and sustainability. Thorough Onboarding & Learning: Benefit from in-depth training and a structured onboarding program, with ongoing learning opportunities. Career Advancement: We’re committed to your development — professionally and personally — with clear growth pathways. International Collaboration: Be part of a global team and gain exposure through international travel and cross-cultural collaboration. Comprehensive Benefits: Enjoy attractive benefits, including health, dental, and vision insurance, plus daily per diem while traveling. Additional Details: Work Schedule: 40 hours per week, Monday-Friday, with flexible hours typically between 6:00 AM and 6:00 PM. Overtime and occasional weekend work will be required, depending on the work schedule and service demand. Compensation: Competitive salary of $70,000–$80,000 per year (base salary) plus overtime. Remote work: This is a remote work position. Work from your home office to support our North American Customers remotely on non-travel days. Vacation Time: 15 days of paid vacation (3 weeks). Interested? Join us and become a key part of our innovative team driving advancements in food safety and quality. We look forward to your application