Technical Support Assistant

2 weeks ago


Toronto ON, Canada Intelliware Development Inc. Full time

At Intelliware, you’ll have the opportunity to be part of a top-notch Tech Ops team and work with bleeding edge technology. Under the supervision of VP, Technical Operations, you will support end users and work on staging, configuring and supporting server, workstation and network-related hardware and software applications.
Act as primary point of contact for onsite and roaming user-related technical issues including hardware and software problems, network connectivity, and system errors
Respond to user inquiries and provide prompt, accurate, and professional technical support via various channels
Track and manage user inquiries and issues using help desk software and ticketing system
Diagnose and troubleshoot user-reported problems, utilizing appropriate testing tools and methodologies to identify the root cause of issues
Maintain and develop an inventory of network hardware and software
Help design and implement scalable technology infrastructure solutions
Establish and enforce security/ cybersecurity lens
Collaborate with IT Team for infrastructure improvements and driving operational efficiency
Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to technical and non-technical users
Strong customer service orientation and a passion for delivering exceptional user support
Proficiency in using various operating systems, software applications, and hardware devices
Knowledge in supporting LAN and WAN solutions
Experience using Microsoft Active Directory, Office 365 & Microsoft Entra ID
Familiarity with help desk software and ticketing systems
Understanding of security/cybersecurity principles
Degree/Diploma in a relevant field or equivalent practical experience
’Experience with scripting in Windows and Linux
Experience with Microsoft Hyper-V or VirtualBox
Intelliware is committed to diversity in the workplace.



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