IT Support Specialist/ Service Desk
3 weeks ago
Our enterprise-level client is seeking to add an IT Branch Support Specialist to the team in Calgary, AB, Canada. 3-6-month contract / extensions possible, but not guaranteed. -- Pay Rate = $26 per hour (in Canadian currency) An "IT Branch Support Specialist” is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally. IMAC (Install, Move, Add, Change) support experience REQUIRED Bachelor's degree or foreign equivalent required from an accredited institution. IT Support experience with a Financial Services or Brokerage Firm preferred. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution. Experience with Microsoft Office products, and general office computing tools. Excellent communication, interpersonal and customer care skills. Software installation. Troubleshoot, repair, and maintain software applications & infrastructure. Escalation from helpdesk for application support including in-house, 3rd party application sand market data applications. Provide support for operating system drivers, software and firmware. Provide support to users for home connection and work from home set up Firm issued laptop or personal laptop + virtual machine. Ensure client policies and procedures are followed, communicated, and adhered to. Create and maintain support documentation. Interacting with other support groups (local and global) within the firm across multiple platforms. On-call – Participate in rotating schedule providing afterhours and weekend support. Take initiative to stay current on technology and participate in training programs. Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc. Why Work with Merge IT? We don’t just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: . Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. S. per federal law.
-
Service Desk Specialist
4 weeks ago
Calgary, AB, Canada HCLTech Full timeAbout the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Service Desk Specialist
4 weeks ago
Calgary, AB, Canada HCLTech Full timeAbout the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Service Desk Specialist
7 days ago
Calgary, Ab, Canada HCLTech Full timeAbout the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Information Technology Service Desk
4 weeks ago
Calgary, AB, Canada Yochana Full timeTITLE: Service Desk Specialist Location: Calgary, AB Mandatory : French 6 months to 1 year of experience working in an IT Service Desk or technical support role. Strong technical skills in PC troubleshooting (hardware/software). Working knowledge of ServiceNow, AWS Connect, and IVR systems. Excellent customer service, communication, and problem-solving...
-
Service Desk Specialist
4 weeks ago
Calgary, Canada CBL Solutions Full timeJob Description:We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Service Desk Specialist
4 weeks ago
Calgary, Canada CBL Solutions Full timeJob Description:We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Service Desk Specialist
4 weeks ago
Calgary, Canada HCLTech Full timeAbout the Role:We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Service Desk Specialist
3 weeks ago
Calgary, Canada HCLTech Full timeAbout the RoleWe are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands‑on troubleshooting abilities, and deliver an excellent end‑user support experience in a fast‑paced, 24×7 environment. This role...
-
Service Desk Specialist
4 weeks ago
Calgary, Canada HCLTech Full timeAbout the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Service Desk Specialist
2 weeks ago
Calgary, Alberta, Canada HCLTech Full time $45,000 - $65,000 per yearAbout the Role:We are looking for an enthusiastic and technically skilledService Desk Specialistto join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
