Customer Service Agent, Financing

2 weeks ago

Montréal QC, Canada National Bank Full time

Attendance On-Site Job Number 20283 Category Support Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 22-Mar-2024 Location: Montreal, Quebec City Montreal Province/State Quebec Area of Interest: Advisory services, Call centres As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.Your compensationThe salary starts at $23.50/hour. We also offer a program to reimburse tuition fees.Your jobTake calls from clientsAnswer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans)Listen to clients’ needs and offer personalized solutionsHelp clients use our banking applicationsRefer clients with specialized needs to the correct sectorOur Client Contact centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.Your teamOur team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another. Learning and developmentYou’ll start with a training program lasting 6 to 8 weeks. Your on-the-job training will focus on learning how to help clients over the phone, and you'll be supported by a trainer.We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.PrerequisitesHigh school diplomaCustomer service experienceAptitude for building strong relationships and proactively establishing ties with clients#sacF Languages: Language: EnglishLanguage: French Reason to require this language: you will need to serve clients who speak a language other than French regularly. Skills Press space or enter keys to toggle section visibility Accountability Client-focused Communication Detail-oriented Diversity & Inclusion Driving Results Emotional Intelligence Empathy Initiative Learning Agility Multitasking Resiliency Stress Management Teamwork Your benefits Press space or enter keys to toggle section visibility In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.Health and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and Family Assistance ProgramPreferential banking servicesOpportunities to get involved in community initiativesTelemedicine serviceVirtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first: Press space or enter keys to toggle section visibility We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Come live your ambitions with us Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal

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