Customer Service Specialist

2 weeks ago


Brampton ON, Canada Charger Logistics Inc. Full time

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Brampton Office.Responsibilities:Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items.Develop and maintain a positive working relationship with all service providers.Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.Correctly enter data into transportation management system and maintain and generate required reports; 1-2 years logistics and customer service experience is an asset.Proficient in Microsoft office, with aptitude to learn new software and systems.



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