VP of B2B

6 days ago

Toronto ON, Canada Field Trip Health Canada Full time €120,000

At  Field Trip Health , we’re transforming mental health care by combining psychedelic medicine, modern psychiatry, and compassionate human connection. With clinics across Canada and an expanding at-home therapy program, we’ve helped thousands of people find hope, healing, and lasting change. We’re looking for a  Vice President Operations who can keep our national network of clinics humming. From managing nurse schedules in Ottawa to prepping a new service launch in Vancouver, no two days will look the same — but you’ll love that.

Reporting to the CEO, you’ll lead our operational strategy and execution, overseeing clinic performance, compliance, people operations, and more. Ensure staff have access to the right systems and training
Act as an escalation point for performance, team dynamics, or tough conversations
Keep our culture alive with great communication, town halls, and leadership coaching

Oversee Nurse Clinic Managers, Care Team Manager, and Lead Nurse for smooth scheduling and client flow
Ensure all clinics operate in compliance with SOPs, privacy, safety, and licensing regulations
Manage escalated client issues with professionalism, empathy, and speed

Strategy & Performance

Set KPIs with the CEO and monitor clinic performance across Canada
Lead quarterly planning with Clinic Managers to stay ahead of growth

Maintain national registry of professional licenses and insurance
Prepare for audits, inspections, and College reporting
Ensure all controlled acts and delegation protocols are correctly followed

Drive quality improvement through data, feedback, and your good instincts

6+ years in operations leadership, ideally in healthcare or multi-site service environments
~ Experience managing people managers and cross-functional teams
~ Deep knowledge of compliance and HR processes (bonus if you’ve worked with regulated professionals)
~ Comfort with systems like JaneApp, Google Workspace, and CRM tools
~ Bonus Points

Bilingual (English/French)
Work that actually helps people
Job Types: Full-time, Permanent

Bonus pay and meaningful equity options for long-term alignment

Monday to Friday

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