Business & ICT Consulting - Support Analyst

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our client is seeking an experienced IT Business Analyst to support the complex migration of SharePoint 2016 sites to SharePoint Online by gathering business requirements and designing information architecture. This role plays a critical part in modernizing content management systems, ensuring alignment with organizational objectives, standards, and long-term digital transformation goals.

Provide stakeholder engagement, coordination, and support for all content management and migration activities across departments.
Investigate, analyze, and coordinate IMT change impacts related to organizational restructuring, program relocations, and personnel movements, including Active Directory and file system security adjustments.
Lead stakeholder consultations, facilitate meetings, and develop business, functional, and technical requirements.
Create project and initiative documentation, including project plans, status reports, and technical specifications.
Escalate unresolved issues, risks, and provide options and recommendations to stakeholders and management.
Oversee project execution to ensure scope, timelines, and deliverables adhere to IMT standards and best practices.
Maintain project documentation, status updates, and communicate regularly within teams, leveraging SharePoint or other collaboration tools.
Use project management methodologies and tools to coordinate resources, stakeholder engagement, and ensure effective project delivery.
Provide technical guidance, recommendations, and support within shared IT services for the department.
Collaborate with multi-disciplinary teams on proof of concept or pilot implementations.
Work Experience:
5 years of experience translating business requirements into detailed technical specifications within enterprise IT and content management environments.
5 years of experience leading technical teams in multiple IT project implementations in similarly sized and complex environments.
5 years of experience defining project scope and objectives collaboratively with business stakeholders.
5 years of experience managing complex SharePoint projects—including managed metadata, workflows, forms, and UI customization.
5 years supporting and developing Microsoft SharePoint 2016, SharePoint Online, and integrated content management systems.
5 years developing technical specifications for enterprise content management projects.
4 years analyzing process maps, data flow diagrams, and business descriptions to understand operational records.
~3 years designing, developing, and deploying complex IT solutions.
~4 years creating project documentation across diverse initiatives—strategic, process improvement, and IT projects.
~3 years working within IT service management environments and supporting related applications.
~4 years experience managing projects with shifting priorities, timelines, and changing requirements.


SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.