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4 weeks ago
Join a dynamic and fast-paced technical support team as an IT Support Associate. This onsite role in Vancouver offers the opportunity to be the first point of contact for internal technical support requests across a global organization. If you're passionate about customer service, thrive in high-volume environments, and enjoy solving complex technical issues, we’d love to hear from you. Responsibilities: • Provide basic technical support to internal employees across multiple global locations. • Respond to inquiries via web chat, phone, email, and ticketing systems in a timely and professional manner. • Diagnose and troubleshoot end-user computing issues across Windows, Mac, and Linux platforms. • Document customer interactions with detailed and accurate call logs. • Communicate repair needs and ensure customer satisfaction with completed work. • Follow standard operating procedures and utilize knowledge management tools effectively. • Stay current with relevant policies and procedures to provide accurate technical solutions. • Assist with triage and escalation of system or network outages to minimize downtime. • Support remote assistance for teleconferencing systems and AV presentation equipment. • Adhere to shift schedules and demonstrate punctuality and reliability. • Flexibility to work weekends, holidays, and varied shifts as needed. Basic Qualifications: • 2+ years of experience supporting Windows, Mac, and/or Linux operating systems in a corporate environment. • High school diploma or equivalent. • Associate degree in Computer Science or related field, or equivalent experience. • 2+ years in a helpdesk or desk-side support role. • Strong verbal communication skills with both technical and non-technical audiences. • Ability to work independently and collaboratively within a team. • Commitment to quality and strong multi-tasking capabilities. Preferred Qualifications: • Bachelor’s degree in Computer Science or IT-related field. • Microsoft MCSE or MCITP Systems Administrator (Active Directory). • Advanced Linux systems administration skills. • Strong troubleshooting abilities for complex systems. • Ability to explain technical concepts in simple, clear terms. • ITIL Foundation Certification. • 3+ years of experience in helpdesk or desk-side support.