ServiceNow Specialist, Configuration Management Database
3 weeks ago
*Job Title: ServiceNow Developer*
*Location: Toronto, ON*
*Duration: Loong Term Contract*
*Job Description:*
Technical expert in ServiceNow with a minimum 5 years working experience as Developer and 8 years overall in IT. ? Bachelor?s degree is highly desired. Equivalent combination of education and experience may be substituted in lieu of degree. ? Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management. ? Understanding of ITIL v3 and its components. ? Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, jQuery. ? Expertise in Web technologies (Web Services ? SOAP/REST, XML, HTML, CSS, etc.) ? Good knowledge on building scripted web services. ? Hands on experience with working on 2 or more end-to-end integrations. ? Good understanding on various authentication methods used for integrating ServiceNow system with other tools. ? Hands on experience on Workflow automation tools such as Flow designer, Integration hub etc. ? Proven knowledge on RPA tools like UiPath. ? Experience with software development methodologies such as Agile. ? Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture. ? Strong analytical, problem solving, organizational and planning skills. ? Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders, IT service owners and Service Designers. ? End user support including troubleshooting, root cause analysis and permanent resolution of system issues. ? Ability to multitask and manage time effectively amongst multiple priorities. ? Ability to communicate to all levels of end users, customers, service designers and Management staff. ? Ability to work on a cross-functional team to design and implement scalable and sustainable systems. ? Demonstrated writing skills for creating job aids, functional, design and configuration specifications.
Job Types: Full-time, Fixed term contract
Education:
* Bachelor's Degree (preferred)
Work Location: In person
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