Bilingual Customer Support Representative

3 weeks ago

Richmond Hill ON, Canada Aplin Full time €50,000

Bilingual (English/French) Customer Support Representative |  Richmond Hill, ON |  Permanent, On-Site |  Up to $50K + Benefits Our client , a well-established and growing organization based in Richmond Hill, ON, is expanding its  Customer Service team They’re seeking a  Bilingual (English & French) Customer Service Representative who enjoys solving problems, supporting customers, and working with technology in a fast-paced, collaborative environment. Why You’ll Love This Role Competitive  salary up to $50K , plus  vacation time and comprehensive  health & dental benefits Permanent, full-time position with long-term growth potential On-site in a modern Richmond Hill office with a supportive team environment What You’ll Do Respond to member inquiries via  phone, email, and ticketing system in both French and English Process  membership requests, updates, and cancellations accurately Manage and verify documentation to support  rebate eligibility transfers Maintain and update member records in the  CRM system , ensuring all information is current Handle  deposit or cancellation disputes , escalating complex cases when appropriate Monitor shared inboxes, ensuring  timely and professional follow-ups Generate  reports and identify opportunities for  process improvement Provide  basic IT hardware and software support (training provided) to assist members effectively What You Bring Bilingual proficiency in English and French (mandatory)1–2 years of customer service experience , preferably in a technical, membership, or administrative environment Strong interest or experience in  IT hardware and/or software support Working knowledge of  Microsoft Office Suite Experience using  CRM or ticketing platforms (asset) Excellent communication, organization, and problem-solving skills At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.

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