Deskside Support Technician

4 weeks ago

Montréal QC, Canada PeopletoGo Full time €6 - €40
*Type:* Contract- 6 Months, (Chance for Perm)

*Location:* 460 Rue Ste Catherine Ouest, STE 600

*Start Date:* ASAP

*Days/Hours: *Monday to Friday/ 9:00 AM to 5:00 PM

*Pay:* $40.00 / hour

*Hours/Week:* 40

*Skill Level:* Level 3 Technician

*Job Titles:* Deskside Support Technician*Responsibilities:* Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
* Perform desktop and COTS software installation/upgrades including staging & imaging
* Provide break-fix services
* Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software and network related issues for end users & Executives (white glove)
* Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
* Perform LAN & internetworking related activities
* Handle bench repairs & remedial maintenance
* Deal with 3rd party IT vendors as required

Knowledge, Skills, and/or Abilities Required:
* 3-5 years of hardware, software (Windows 7/10), or end user support experience
* Have intermediate internetworking & troubleshooting skills
* Must have a minimum of a Diploma from a recognized IT program
* Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
* Must be a self-starter & can manage multiple tasks concurrently
* Good customer service skills
* Good verbal & written communication skills
* Ability to work independently or as part of a team
* Ability to complete tasks effectively with minimal supervision
* Available to work flexible work schedule

*IND1*

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $40.00 per hour

Expected hours: 40 per week

Benefits:
* Dental care
* Extended health care
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Education:
* DCS / DEC (preferred)

Experience:
* IT support: 5 years (preferred)

Licence/Certification:
* CompTIA A+ (preferred)

Work Location: In person

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