Permanent Bilingual Dispatcher

2 weeks ago

SaintAndré NB, Canada Protrans Personnel Services Inc Full time

On Behalf of our client, Leading Transportation company in Atlantic Canada New Brunswick, Protrans Personnel Services is currently looking for Permanent Morning Full Time Bilingual Dispatcher.Dispatchers keep things running smoothly by coordinating with customers, providing precise logistics for drivers to follow their routes, and coordinating on-time deliveries. They will work to resolve any logistical problems that arise, such as traffic or other delays. They must always ensure that the appropriate safety procedures are applied.Must be Bilingual (French and English)Shift hours: 8am to 5pm (Monday to Friday)Pay Range: $41000 to $52000 (based on experience)Responsibilities:Dispatch drivers according to schedules and written work orders, or according to emergency situations;Handling and solving day-to-day problems ;Maintain clear lines of communication with drivers;Contribute to the coordination and optimization of the delivery schedule;Receive requests for assistance or emergency service and contact the parties concerned;Communicate with the maintenance team in the event of equipment problems and inform the logistics coordinator in the event of delays;Follow up on problems with drivers and customers;Inform drivers of traffic and other problems;Ensure that freight invoices and related documents are correct;Continuously monitor scheduled routes / shipments, from collection to delivery, to ensure that they are on schedule, inform the logistics coordinator of any changes, and update macros and systems as required (inbound / outbound);Ensure that the dispatch system is up-to-date, accurate and complete;Communicate with customers about deliveries and any disruptions to delivery;Promoting a driver-friendly atmosphere on and off the road;Manage customer complaints and issues by investigating problems, developing solutions, preparing reports and making recommendations to management to meet customer expectations;Evaluate repeated late deliveries, refused loads and non-compliance with SOPs, and report any situation to the Operations Manager;Submit a daily report to the logistics coordinator detailing truck locations, destinations, estimated arrival times and relevant restrictions (HOS, etc.);Any other related tasks as requested.Carry out the daily logistics plan as instructed by the logistics coordinator;EDUCATIONPost-secondary logistics trainingEXPERIENCEAt least two years' experience in a similar position, preferably in the transport sector.A suitable combination of training and experience can be envisaged.SKILLS AND ABILITIESCommitment, focus, motivation, reliabilityProblem-solving skills.Ability to assess the current situation, react quickly to changing needs, execute and follow up accordingly.Attention to detail.Strong communication, relationship-building, facilitation and interpersonal skillsStrong customer service orientationStrong organizational and time management skills.Ability to work under pressureAbility to work with minimum supervisionAbility to work with others to meet Customer expectationsAbility to multi-task and prioritize in a deadline-driven environment.Ability to create detailed files and tables.Computer and software skillsTeam spirit and drive for resultsCommitment to quality, safety and serviceUnderstanding planning and logistics processes.Bilingual (French and English)#ONLID01

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