Showroom Design and Sales Consultant

Job Description The Pella Residential Sales Consultant works from a home office and conducts in-home sales appointments with customers.
If you live in the Eastern Greater Toronto area, you are encouraged to apply
Pella Corporation, a growing and stable company, is now looking for a Residential Sales Consultant for the greater Ottawa territory. We are seeking a confident, outgoing Sales Consultant who is self-disciplined and enjoys a challenge. We look for you to provide a competitive drive, outgoing nature, and the will to be the best Sales Consultant in the industry.
Retail Sales Consultants are responsible for performing in-home residential window and door replacement consultations.
These consultations will involve the following of Pella’s in-home selling process, product demonstrations, project evaluation and measuring, project estimating, closing the sale, following the job through the system, and collecting the payment after the install is completed.
Retail Sales Consultants will be responsible for managing all practices and procedures designed to increase sales, enhance profitability, and develop very satisfied customers.
All Retail Sales Consultants will be expected to generate repeat customers, referral customers, and new customers independent of Pella’s advertising and marketing efforts.
Be available for customer appointments during some evenings and every other Saturday. Rotating weekly schedule Monday - Saturday, and Monday -Thursday
Hybrid work environment that includes your home office & appointments in the customer’s home
Full benefits package which includes medical, dental, and vision
Registered Retirement Savings Plan
Quality engineered product solutions that are unmatched in the window and door industry
Smartphone, laptop computer, and product samples provided
Solid reputation of the Pella Brand
Responsible for all field activity relating to customer relations, product sales, collections and customer satisfaction for the replacement segment.
Pursues leads, gives product demonstrations both in the home and at the Window Store, discusses product options with the customer and takes on-site measurements.
Ensures quotes and orders are accurate and follows company sales processes
Completes all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to efficiently complete the project.
Complies with company policies on pricing, product offering, installation, credit and collections
Must be computer literate and able to use electronic software (PQM, MSOffice, ACE, etc.) Follow-up with all customers to ensure that the project meets or exceeds the customers' expectations
Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues
Participates in various departmental and interdepartmental meetings or training as required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BS/BA, AA or Technical degree preferred, 2-4 year’s sales, customer service, or general business experience preferred. Computer Skills
Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. Excellent verbal and written English language skills are required as well as good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Must be able to develop trust and confidence of customers, coworkers and managers. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Ability to perform calculations using units of money, time, measurement, etc. Work environment with this job includes the typical office environment and frequent visits to construction jobsites or customer homes. All Retail Sales Consultants must have their own, fully insured and functional, automobile.
All Retail Sales Consultants must have and maintain home internet access.
Pella Windows and Doors of Ontario is an inclusive and accessible employer, committed to inclusive, barrier-free recruitment and selection processes, and a workplace aligned with Employment Standards Act. Pella Windows and Doors of Ontario will work with applicants requesting accommodation at any stage of the hiring process
As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. We are a growing, privately owned company with 18 manufacturing locations and over 10,000 team members in the U.Pella is consistently recognized as a great place to work by Newsweek , Forbes and Glassdoor , having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes ' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.
We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.
With talent just like you, we are imagining, building and fighting for a brighter future for generations to come.