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Resident Experience Manager
2 months ago
If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.
We are searching for a Resident Experience Manager to join our Faubourg du Mascaret team based in Moncton, New Brunswick.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety
About the Opportunity
• Maintains quality and resident satisfaction of Faubourg du Mascaret standards;
• Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service.
• Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices.
• Oversees the orientation of new Residents to Faubourg du Mascaret through established standards.
• Provides leadership and direction to housekeeping and hospitality services team. Accountable for management and performance of both departments.
• Manages the professional development of all Team Members within the housekeeping and hospitality services department.
• Oversees operating budget and spending processes of the food and beverage department
• Directs safety & wellness culture of housekeeping and hospitality services team.
About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
• A University Degree or equivalent experience in Business Administration, Hospitality Management, or similar education.
• Bilingual in Egnlish and French;
• 2-3 years in a management role within Hospitality or Seniors Living environment
• You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment.
• Alzheimer’s Disease and other Dementia Care Course considered an asset.
About Us
It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.
If you’re ready to join the Shannex team of Great People, apply today
Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.
All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.
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Si vous avez comme fierté de faire preuve de compassion, d’honnêteté, de professionnalisme et de sécurité, envisagez une carrière passionnante et enrichissante chez Shannex. Nos communautés offrent plus qu’un lieu de travail : elles accueillent et célèbrent des personnes exceptionnelles qui inspirent des connexions significatives tout en ouvrant la voie à une vie meilleure™.
Nous sommes à la recherche d’une ou un responsable de l’expérience des personnes résidentes pour notre équipe du Faubourg du Mascaret, basée à Moncton, au Nouveau-Brunswick.
Avantages significatifs
Vous travaillerez avec notre équipe de talent, qui offre du soutien et qui fait de nos communautés des lieux où il fait bon vivre, travailler et visiter. En tant qu’organisation établie et respectée dans le secteur des soins de santé, Shannex offre des possibilités de croissance, de développement et d’avancement. Et à la fin de chaque journée, vous saurez que vous avez fait une différence mesurée dans la vie de nos personnes résidentes. Les avantages supplémentaires comprennent ce qui suit :
- Régime complet d’avantages sociaux en matière de santé et de soins dentaires (admissible dès l’embauche), y compris un programme d’aide aux employés et aux familles
- Programme de REER (contrepartie de l’employeur de 5 %)
- Vacances accumulées (débutent immédiatement) et assurance voyage
- Stationnement gratuit sur place
- Des réductions pour le personnel sur des vêtements, des équipements de mise en forme et des détaillants sélectionnés grâce à notre programme d’avantages
- Accès à l’éducation et à la formation continues par l’entremise du Centre d’excellence Shannex
- Possibilité de participer à des initiatives d’innovation et d’amélioration continue dans le secteur
- Reconnaissance et récompenses pour l’excellence du service et la sécurité
À propos de l’opportunité
- Maintenir la qualité et la satisfaction des personnes résidentes par rapport aux normes du Faubourg du Mascaret;
- Veiller en permanence à ce que les services fournis respectent les normes de la marque en termes de qualité, de sécurité, de respect des délais et de service à la clientèle;
- Mettre en place des processus solides d’utilisation de la rétroaction formelle et informelle des personnes résidentes afin d’influencer les pratiques opérationnelles;
- Superviser l’orientation des nouvelles personnes résidentes du Faubourg du Mascaret en fonction de normes établies;
- Assurer l’encadrement et la direction de l’équipe chargée de l’entretien ménager et des services d’accueil; Être responsable de la gestion et de la performance des deux services;
- Gérer le perfectionnement professionnel de tous les membres de l’équipe au sein des services d’entretien ménager et d’accueil;
- Superviser le budget de fonctionnement et les procédures de dépenses du service des aliments et des boissons;
- Diriger la culture de la sécurité et du bien-être de l’équipe de l’entretien ménager et des services d’accueil.
À propos de vous
En plus d’accorder une grande importance à l’amélioration continue, à la collaboration et à la responsabilisation, vous apportez ce qui suit :
- Vous êtes titulaire d’un diplôme universitaire ou d’une expérience équivalente en gestion d’entreprise, en gestion hôtelière ou dans une formation similaire.
- Vous avez 2 à 3 ans d’expérience dans une fonction d’encadrement dans le secteur de l’hôtellerie ou des résidences pour personnes âgées.
- Le travail avec les personnes âgées vous passionne et vous avez de l’expérience dans ce domaine dans un centre d’hébergement pour personnes âgées ou un centre de soins de longue durée.
- Un cours sur la maladie d’Alzheimer et les soins aux personnes atteintes de démence est considéré comme un atout.
À propos de nous
Tout a commencé en 1988, lorsque Joseph Shannon, notre fondateur, a acheté un seul foyer de soins dans sa ville natale de Sydney, au Cap-Breton. Depuis plus de trois décennies, Shannex est devenu un fournisseur de confiance de logements, de services et de soins pour personnes âgées en Nouvelle-Écosse, au Nouveau-Brunswick et en Ontario. Nos services de pointe sont inspirés par les personnes résidentes et fournis par les membres de l’équipe des résidences Parkland, des communautés de soins étendus Shannex, Faubourg du Mascaret, et Care at Home, qui créent une expérience exceptionnelle pour les personnes résidentes et un environnement de travail positif et épanouissant où chaque voix compte.
Si vous voulez vous joindre à l’équipe de personnes exceptionnelles de Shannex, postulez dès aujourd’hui
L’excellence du personnel est une valeur fondamentale chez Shannex, fondée sur la conviction que les membres de notre équipe sont l’esprit et le fondement de l’organisation. Shannex croit que l’équité, la diversité, l’inclusion et l’appartenance consistent à créer une culture qui embrasse le caractère unique des individus, où chaque personne est traitée équitablement et où le racisme et la discrimination ne sont pas tolérés. Chez Shannex, chaque membre de l’équipe a sa place.
Toutes les candidatures sont traitées en toute confidentialité.
Seules les personnes sélectionnées pour un entretien seront contactées.
