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Business Process Consultant

2 months ago

Canada CDK Global Full time

This is a traveling role within Canada that requires the associate to Travel to different Auto dealerships 100% of the time, Monday through Friday.


Position Responsibilities & Essential Functions

  • Leverage existing Accounting, Fixed Operations, Sales, CRM and Desking expertise and exercise discretion to ensure that the CDK configurations align with client business requirements
  • Become an expert on CDK Retail software and retail applications.
  • Based on business experience and knowledge, make best practice recommendations for CDK configurations and/or client business processes to maximize client utilization and business results.
  • Confer with client and CDK on best practices utilizing CDK solutions.
  • Interact with, and train, assigned clients regarding CDK solutions.
  • Work with peers and other project colleagues to achieve project results.
  • Mentor other on-site associates to help them grow their knowledge and broaden their expertise.
  • Separately, and with key management, review Performance reporting, comparing to benchmarks/goals for process and business improvement opportunities.
  • Act as an advocate for clients within CDK.
  • Maintain a high level of awareness of current automotive business trends and best practices.
  • Evaluate dealership knowledge and their current level of process and product utilization
  • Ability to consult with client’s staff at all levels.
  • Work individually or partner with colleagues to identify process workflow gaps and create solutions.
  • Advise on best practices that drive dealership efficiency, system utilization, margins, sales, productivity, and revenue
  • Complete paperwork and documentation in the designated timeframe
  • Support strategic and operational improvements with CDK team.
  • 100% Travel



Job Requirements

  • At least 5 years of experience with demonstrated success in retail automotive.
  • At least 2 years experience with demonstrated success in retail automotive management as a Controller, Assistant controller or an office manager.
  • Bilingual: English & French
  • CDK DMS experience


Preferred Attributes & Qualifications


  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills.
  • Proficiency with MS Office products.
  • Ability to work independently in a fast-paced environment.
  • Ability to transition to working remotely with clients.

*********************************

CDK Global est un fournisseur de premier plan de logiciels en infonuagiques destinés aux concessionnaires et aux fabricants d'équipements d'origine ( « OEM ») dans le secteur automobile et les secteurs connexes. La plateforme infonuagique de logiciels en tant que service (« SaaS ») de l'entreprise permet aux concessionnaires de gérer leurs opérations commerciales de bout en bout, notamment l'acquisition, la vente, le financement, l'assurance, la réparation et l'entretien des véhicules. En automatisant et en simplifiant les flux de travail essentiels, la plateforme intégrée de solutions modernes permet aux concessionnaires de vendre et d'entretenir plus de véhicules en créant des expériences simples et pratiques pour les clients et en améliorant leurs performances financières et opérationnelles. Visitez le site Web www.cdkglobal.com


En tant que conseiller en processus opérationnels de CDK, vous dirigerez et exécuterez la livraison initiale sur place des logiciels et des applications de CDK. En outre, vous fournirez des conseils et des formations sur les processus d'entreprise pour aider nos clients à réussir.


Responsabilités et fonctions essentielles du poste

  • Tirer parti de l'expertise existante en matière de comptabilité, opérations fixes, ventes, CRM et bureautique et faire preuve de discernement pour vous assurer que les configurations du CDK sont conformes aux exigences commerciales du client.
  • Devenir un expert des logiciels et des applications de vente au détail de CDK Retail.
  • En se fondant sur l'expérience et les connaissances de l'entreprise, formuler des recommandations de pratiques exemplaires pour les configurations CDK et/ou les processus d'entreprise des clients afin d'optimiser l'utilisation par les clients et les résultats de l'entreprise.
  • Discuter avec le client et CDK des pratiques exemplaires d'utilisation des solutions CDK.
  • Interagir avec les clients affectés et les former aux solutions CDK.
  • Travailler avec des pairs et d'autres collègues de projet pour atteindre les résultats.
  • Encadrer les autres employés sur le terrain afin de les aider à développer leurs connaissances et à élargir leur expertise.
  • Séparément, et avec les principaux gestionnaires, examiner les rapports de performance, en les comparant à des points de référence/objectifs, afin de déterminer les possibilités d'amélioration des processus et des activités.
  • Représenter les intérêts des clients au sein de CDK.
  • Maintenir un niveau élevé de sensibilisation aux tendances actuelles et aux pratiques exemplaires du secteur automobile.
  • Évaluer les connaissances des concessionnaires et leur niveau actuel d'utilisation des processus et des produits.
  • Capacité de consulter le personnel du client à tous les niveaux.
  • Travailler individuellement ou en collaboration avec des collègues pour cerner les lacunes dans le déroulement des processus et créer des solutions.
  • Donner des conseils sur les pratiques exemplaires qui favorisent l'efficacité des concessionnaires, l'utilisation des systèmes, les marges, les ventes, la productivité et le chiffre d'affaires.
  • Remplir les formalités administratives et la documentation dans les délais impartis.
  • Soutenir les améliorations stratégiques et opérationnelles avec l'équipe CDK.
  • 100 % en déplacements

Exigences relatives au poste

  • Au moins 5 ans d'expérience avec un succès avéré dans le secteur de la vente au détail de véhicules automobiles.
  • Au moins 2 ans d'expérience avec un succès avéré dans la gestion de la vente au détail de véhicules automobiles.
  • Bilingue : anglais et français

Attributs et qualifications préférés

  • Excellentes aptitudes en communication écrite et orale.
  • Excellentes aptitudes interpersonnelles.
  • Maîtrise des produits MS Office.
  • Capacité à travailler de manière autonome dans un environnement dynamique.
  • Capacité à travailler à distance avec les clients.


CDK Global s'engage à appliquer des pratiques de rémunération justes et équitables. La rémunération est déterminée en fonction de plusieurs facteurs, y compris, mais sans s'y limiter, les compétences, l'expérience, les certifications et le lieu de travail. La rémunération totale pour ce poste peut également comprendre une prime de rendement annuelle, des avantages sociaux et/ou d'autres primes d'encouragement applicables. Nous offrons des avantages sociaux comme l'assurance-maladie, l'assurance dentaire et des soins de la vue en plus de :


  • Congé payé
  • Régime 401K avec contrepartie
  • Remboursement des frais de scolarité


Chez CDK, nous croyons que l'inclusion et la diversité sont essentielles pour inspirer des relations significatives avec nos employés, nos clients et nos communautés. Nous sommes ouverts d'esprit, curieux et encourageons les points de vue différents, afin que chacun puisse donner le meilleur de soi-même et avoir un impact.


CDK est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi et qui s'engage à créer une main-d'œuvre inclusive dans laquelle chaque personne est valorisée. Les candidats qualifiés seront pris en considération pour l'emploi sans égard à la race, la couleur, l'ascendance, l'origine nationale, le sexe, l'orientation sexuelle, l'identité de genre, l'expression de genre, l'état matrimonial, les croyances ou la religion, l'âge, la déficience (y compris la grossesse), les résultats des tests génétiques, le service militaire, le statut d'ancien combattant ou toute autre catégorie protégée par la loi.


Les candidats qui souhaitent travailler aux États-Unis doivent avoir le droit de travailler dans ce pays. CDK pourrait offrir aux candidats un parrainage pour obtenir un visa d'emploi.