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Client Care

2 months ago

Whitby, Canada LiveWise Associates Inc. Full time

Are you a recent Psychology or Social Work/Social Service Worker graduate eager to gain experience in a mental health clinic setting?


We have an exciting opportunity for an organized, motivated individual to join LiveWise Associates and Mindful Mental Health as our Office and Client Services Coordinator. This hybrid role combines in-office client care in our Whitby location with virtual administrative tasks, offering the perfect mix of professional development and flexibility.



Key Responsibilities:


Client Care & Intake Management: Monitor intake emails, manage client queries, and assist with onboarding new

clients.


Scheduling & Payment Oversight: Ensure client appointments are booked, payments are processed, and all forms are completed for new

clients.


Social Media & Marketing Support: Create engaging social media posts on Canva 1-2 times

per week.


Referral & Retention Reports: Track therapist bookings, no-shows, and client retention rates, and report to the clini

c owners.


Screening & Onboarding: Assist with screening and onboarding new therapist ca

ndidates.


Follow-up & Feedback: Call clients after their first session to check in and schedule follow-up

sessions.


Client/Referral Outreach: Engage with top referral sources and maintain positive relationships with key

contacts.


What We’re Looking For:


Ideal candidates will have completed or be currently pursuing an undergraduate degree in psychology, social work, or a related field.

Strong communication and organizational skills.


Comfortable working both in-office (Whitby) and remotely (virtual evening/weekend shifts).

Proficient in using scheduling and CRM tools like Jane, email, and social media platforms.


Enthusiastic about working in a dynamic

mental health environment.


Why Join Us?


Hands-on experience in mental health administration.


Opportunity to work closely with experienced therapists.


Flexible work environment that allows for a mix of in-office and remote work.


Career development opportunitiesj with access to valuable training resources.


Ready to grow your career in mental health? Apply today


Please email your resume and cover letter to info@livewiseinc.com.