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Customer Success Associate

4 months ago

Ontario, Canada Ulala Technologies Full time

Position: Customer Success Associate


Job Summary:

This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.


This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and operational excellence.


ULALA Technology Ltd. Invites You to Join Our Team


We offer an exceptional work environment, comprehensive training, ample career development opportunities, and competitive compensation.


Why Choose ULALA:

Join one of Canada's most innovative internet companies with outstanding benefits.


Employee Well-being:

At ULALA, we prioritize the happiness and well-being of our employees. We are committed to providing a warm, friendly, and supportive work environment where you will feel welcomed and energized. We offer mobile software and pre-job training support.


Comprehensive Career Development:

We encourage our employees to pursue career growth within ULALA. You will have the opportunity to advance in our rapidly growing company and achieve your personal and professional goals.


Location: Toronto, Ontario


Workplace Type: On-site


Contract Type: Full-time


Working Hours: Monday to Friday, 9:30am - 6pm, 40 hours per week


Salary: CA$50,000-CA$60,000 annually. After the probation period, employees are eligible for Group Medical Insurance.


Benefits: Medical insurance (life, dental, vision, prescription drugs, massage therapy)


Job Qualifications:

Legal authorization to work in Canada (OWP / PR / Citizens) with a SIN number, no criminal record, ability to start work immediately, responsible and proactive.


Key Responsibilities:


1. Client Relationship Management:

- Develop and maintain strong, long-term relationships with key clients.

- Serve as the primary point of contact for key accounts, addressing their needs and concerns promptly and professionally.


2. Account Strategy and Planning:

- Understand clients' business goals, supply chain needs, and industry trends to develop customized logistics solutions.

- Prepare and present strategic account plans to senior management and clients, outlining service improvements, cost savings, and value-added services.


3. Operational Coordination:

- Coordinate with internal teams, including operations, sales, and customer service, to ensure seamless service delivery.

- Monitor and manage the performance of logistics operations for key accounts, ensuring compliance with service level agreements (SLAs).


4. Performance Analysis:

- Analyze key performance indicators (KPIs) to measure service effectiveness and identify areas for improvement.


5. Issue Resolution:

- Proactively identify and resolve operational issues, ensuring minimal disruption to client services.

- Implement corrective actions and process improvements to prevent recurrence of issues.


6. Business Development:

- Identify opportunities to expand services and increase revenue within key accounts.

- Collaborate with the sales team to develop proposals and negotiate contracts for new business.


Job Requirements:


- Native English speaker is required, knowledge of french is preferred.

- Completion of a North American university degree.

- More than 3 years of sales experience in North America.

- Proven experience in account management, preferably within the logistics or supply chain industry.

- Strong analytical, problem-solving, and decision-making skills.

- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.

- Proficiency in logistics software and Microsoft Office Suite.

- Ability to manage multiple priorities and work under pressure in a fast-paced environment.


ULALA looks forward to welcoming you as part of our family Our work is both relaxed and rewarding, and we provide all the necessary training and support. If you aspire to work in a company full of opportunities and growth while being warmly cared for, join us


Application Method:

Please send your resume to (if you meet the requirements, please send your resume to HR and specify the position you are applying for)