![Harris Computer Systems](https://media.trabajo.org/img/noimg.jpg)
(Remote) Customer Success Manager
2 weeks ago
As a Customer Success Manager, you will be responsible for onboarding new customers, and driving their post deployment adoption leading to renewals, expansion, and positive references across the SmartWorks customer base.
Reporting to the Manager of Customer Success, you will contribute to the development and execution of our Customer Success capabilities in order to advance all customers along their customer journey and achieve an enduring customer relationship.
What your impact will be:
Customer Success Focus and Customer Care:
- Drive the Customer Success Journey for our Top 15 ARR Accounts, from initial onboarding to product adoption, expansion, advocacy, and ultimately renewal.
- Increase IB Sales of our top 15 ARR by:
- 1- Increasing product entrenchment
- 2- Increasing ARR
- 3- Retaining Customer
- 4- Managing NPS to Promoter Level
Increase Customer Engagement through:
- On-sit Visits
- Product Engagements
- Own the sales handoff from contract signature to customer onboarding
- Drive welcome activities
- Assist in renewal management of common offerings
- Mitigate risk of churn
- Enhance Customer Success processes
- Maintain healthy customer engagement levels
Customer Advocacy
- Nurture customers and ensure you are advocating their journey by becoming their go-to-person
- Deliver insights to help customers optimize the value of the SmartWorks products and improve their overall engagement
- Maintain strong customer retention rates aligned with corporate goals
What we are looking for:
- 3+ years' experience in the Software Industry interacting with clients through Support, Product Management, Consultant, or Sales
- Minimum of a Bachelors’ Degree or relevant post graduate experience in preferably a technical field such as Computer Science, Electrical Engineering, Computer Engineering, etc.
- Hands on, individual contributor and collaborative team player
- Willing to travel up to 20% when appropriate and safe to do so
- Ability to travel within Canada and the US
- Ideally you will have some experience with the utility industry
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more
About us:
- SmartWorks
empowers utilities to navigate change and unleash the potential of the smart infrastructure. At SmartWorks we are committed to delighting our customers and we do that by ensuring our customers receive maximum enduring value from their investment in our solutions. SmartWorks’ MeterSense Meter Data Management (MDM) and SmartWorks Compass Data Analytics software solutions are essential components to enable the smart grid by intelligently processing and analyzing the extreme quantities of data produced from Advanced Metering Infrastructure (AMI).
-
Customer Success Manager
3 weeks ago
Ontario, Canada SciLeads Ltd Full timeWe are recruiting for a Customer Success Manager to join our expanding team. We are looking for an ambitious team player who would relish the opportunity to make a huge contribution to our company. Our innovative platform enables more relevant, timely, and personal customer interactions that enable users to make more sales. Our clients include Life Science...
-
CRM Consultant
4 weeks ago
Ontario, Canada Zendesk, Inc. Full time €108,000 - €162,000The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. You will be successful in selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. You will work in conjunction with Sales, Marketing, and...
-
Customer Success Associate
3 weeks ago
Ontario, Canada Ulala Technologies Full timePosition: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic...
-
Customer Success Associate
3 weeks ago
Ontario, Canada Ulala Technologies Full timePosition: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Ontario, Canada Ascend Fundraising Solutions Full timeWHO WE AREFounded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs foundation, Boston Red Sox foundation,...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Ontario, Canada Ascend Fundraising Solutions Full timeWHO WE AREFounded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs foundation, Boston Red Sox foundation,...
-
Customer Success Manager
1 month ago
Ottawa, Ontario, Ottawa region, Canada D&A Business Management Solutions Full timeCompany DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...
-
Customer Success Analyst
3 weeks ago
Ontario, Canada Univerus Energy & Water Full timeLooking to make a change to a company that is growing rapidly and having fun? Look no further and let’s talk about an incredible opportunity at an incredible company - Univerus. You see, we are doing things differently here at Univerus; we are a global enterprise software company providing unified solutions to Local Government, Utilities and many other...
-
Senior Customer Success Manager
1 month ago
Ontario, Canada Trellix Full timeTrellix Senior Customer Success Manager Madison , Wisconsin Apply Now The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix...
-
Customer Success Specialist
2 months ago
Ontario, Canada HuntsBot Full timeCustomer Success Specialist / Customer Experience Specialist Customer Support Contract North America Only 1 days ago Description Communicate: Directly communicate with Ground News readers to answer questions regarding all of the Ground News product suite (web, mobile app, extension, newsletters) in a thorough, thoughtful, and brand-aligned manner....
-
Technical Account Manager
4 weeks ago
Ontario, Canada CrowdStrike Full time#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...
-
Lead Matcher
2 months ago
Ontario, Canada Recooty Full timeLead Matcher / Customer Success @ Design Match [REMOTE] 20 Sep 2023 Job Overview: This position is for citizens and residents eligible to work in Canada. At Design Match, we are on a mission to facilitate the perfect matches between startups and top-notch professionals in the design, development, and project management spheres. As a Lead Matcher /...
-
Director of Customer Success
1 month ago
Mississauga, Ontario, Peel region, Canada BoomerangFX Full timeWhy BoomerangFX?BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the...
-
Director of Customer Success
3 weeks ago
Mississauga, Ontario, Peel region, Canada BoomerangFX Full timeWhy BoomerangFX?BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the...
-
Director of Customer Success
2 weeks ago
Mississauga, Ontario, Peel region, Canada BoomerangFX Full timeWhy BoomerangFX?BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the...
-
District Account Manager
2 months ago
Ontario, Canada CRB Full time**Overview**: The Remote District Account Manager promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers. This role informs customers of new product/service introductions and prices, and creates, monitors and revises lead generation plans to ensure a substantive sales...
-
Customer Success Specialist
1 month ago
Ontario, Canada Wilson Language Training Full timeWilson Language Training Customer Success Specialist Madison , Wisconsin Apply Now Wilson Language Training is a pioneer and leader in championing the science of reading and empowering educators across the country to pursue -Literacy for All.- For over 30 years, Wilson Language Training- (WLT) has been devoted to improving instruction for students with...
-
Customer Success Associate
3 weeks ago
Ontario, Canada Ulala Technologies Full timePosition: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...
-
Customer Success Associate
3 weeks ago
Ontario, Canada Ulala Technologies Full timePosition: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...
-
Customer Success Associate
3 weeks ago
Ontario, Canada Ulala Technologies Full timePosition: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...