Sales Operations Manager

1 month ago

Burnaby, Canada Ricoh Canada Inc. Full time

Sales Operations Manager - Government of BC

The Sales Operations Manager understands the Ricoh portfolio of services that align with modernization efforts of the Government of BC. As a sales oriented professional, the individual must build relationships, provide exceptional customer service and coordinate with the account team to expand the portfolio of Ricoh services utilized.

Responsibilities

  • Build strong relationships with key stakeholders within the Government of BC
  • Identify clients’ business initiatives and articulate the Ricoh vision of how services can lead to desired business outcomes
  • Use consultative techniques with a focus on client value in both virtual and face-to-face settings
  • Collaborate with peers, including supporting consultants and specialists, to develop transformative solutions
  • Research and stay current with the Government’s department alignment, initiatives, policy, and personas
  • Manage the day-to-day sales operations with a focus on contract deliverables
  • Manage the order entry process and deployment to maintain contract SLA’s
  • Ensure Ricoh systems update the Government eSMT system with the required metrics
  • Generate daily/weekly/monthly reports to align with contract deliverables and SLA’s
  • Act as Vendor Management/Client contact for escalation support
  • Utilize Ricoh device management tools, ERP and customer portals
  • Review request for proposals (RFP) and support the Ricoh bid response
  • Use Salesforce.com to manage account activity, pipeline progression and forecasting

Qualifications:

  • Post-secondary education
  • Experience in B2B environment, IT or a consultative selling environment; preferably in public sector, ideally with the Government of BC
  • Established contacts and relationships within the Government of BC is ideal

Knowledge, Skills and Abilities:

  • High level operational knowledge, exposure to sales process and cycle, prior experience in implementation/account management and managed services.
  • Superior knowledge of Service Level Agreements and scope of services
  • Superior knowledge of Ricoh services and products and know who to engage in the account
  • Detail oriented with strong analytical and numerical aptitudes
  • Proficiency in use of MS Office applications including Teams and Excel
  • Excellent time management to handle multiple tasks and changing priorities
  • Superior verbal and written communication skills
  • Strong interpersonal skills with the ability to work effectively with a variety of individuals at varying levels within the client organization and within Ricoh
  • Ability to work independently and be self-directed

Other:

  • Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)

Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies' optimizing their end-to-end business solutions.

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