Current jobs related to Team Leader, Sales Support - North York - Enercare Inc.

  • Sales Team Leader

    5 months ago

    North York, Canada JACK & JONES Full time

    **Position**:Sales Team Leader, JACK & JONES **Reports to**:Store Manager **Location**: Fairview Toronto - **At JACK & JONES, we are fast paced and guaranteed to keep you on your toes!**_ **What we offer**: - Always have an incredible sense of style with our 50% employee discount in store and online for you and your family. - Participate in a monthly bonus...

  • Sales Team Leader

    5 months ago

    North York, Canada JACK & JONES Full time

    **Position**:Sales Team Leader, JACK & JONES **Reports to**:Store Manager **Location**: Fairview Toronto - **At JACK & JONES, we are fast paced and guaranteed to keep you on your toes!**_ **What we offer**: - Always have an incredible sense of style with our 50% employee discount in store and online for you and your family. - Participate in a monthly bonus...

  • Sales Administrator

    5 months ago

    North York, Canada Trillium Sales Group Full time

    Trillium Sales Group is a dynamic and innovative promotional product company that specializes in helping businesses elevate their brand presence through high-quality promotional merchandise. With a passion for creativity and a commitment to excellence, we are dedicated to providing our clients with unique and effective solutions to their marketing needs. As...

  • Field Team Leader Trainee

    4 months ago

    North York, Canada Alarm Guard Security Services Inc. Full time

    Alarm Guard Security Services Inc. has been helping protect thousands of families since 2003. We are a well-respected company with the support of the most trusted name in North America - ADT Security. Our goal is to provide customers, with a premiere service experience from start to finish. From our honest and friendly representatives to our licensed and...

  • Team Leader, Underwriting and Billing Support

    4 months ago

    North York, Canada Definity Financial Corporation Full time

    ID de tâche : 6803 Catégorie : Assurance des particuliers Marque : Economical Permanent/Temporaire : Permanent Temps plein/temps partiel : Temps plein Emplacement : North York, Canada Economical fait partie de Definity, ce qui regroupe certaines des marques d’assurance les plus établies et innovatrices au Canada, soit Assurance Economical, Compagnie...

  • Sales Support

    4 months ago

    North York, Canada Techify Inc Full time

    Overview: Who We Are: We’re a fun and forward-thinking tech company specializing in proactive technology, cybersecurity and productivity. In a nutshell, we’re like an outsourced IT support team on steroids. What We Do: We make technology work. Period. How? By helping companies implement smart automation and proactive solutions designed to...

  • Sales Lead

    5 months ago

    North York, Canada Euro ExotiCar Sales Full time

    **About Euroexoticar**:Euroexoticar is a premier dealership specializing in the sale of high-quality used exotic and luxury vehicles. Our commitment to excellence and passion for elite automotive brands have made us a go-to destination for car enthusiasts. At Euroexoticar, we not only sell cars, we sell experiences. **Key Responsibilities**: - Proactively...

  • Mortgage Team Leader

    5 months ago

    North York, Canada Sunlite Mortgage Full time

    **Introduction** Sunlite Mortgage embodies innovation and progress within the Canadian mortgage industry. We are committed to pushing boundaries and fostering growth, and we invite seasoned Mortgage Agents and Brokers to join us in shaping the future of this dynamic field. **Overview** Driven by a vision to redefine industry norms, we seek experienced...

  • Sales Team Leader

    1 month ago

    North Bay, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    Job Title: Sales SupervisorbeBee Professionals in North Bay is seeking an experienced Sales Supervisor to lead our sales team and drive the performance of our retail store.Responsibilities:Oversee daily sales operations and motivate the sales team to achieve sales targets.Provide training and coaching to sales associates to ensure excellent customer...

  • Sales Team Leader

    1 month ago

    North Bay, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    Job Title: Sales SupervisorbeBee Professionals in North Bay is seeking an experienced Sales Supervisor to lead our sales team and drive the performance of our retail store.Responsibilities:Oversee daily sales operations and motivate the sales team to achieve sales targets.Provide training and coaching to sales associates to ensure excellent customer...

  • Sales Team Leader

    3 weeks ago

    North Cowichan, British Columbia, Canada beBee Professionals Full time $55,000 - $75,000

    Job Title: Sales SupervisorbeBee Professionals in North Cowichan is seeking an experienced Sales Supervisor to lead our sales team and drive the performance of our retail store.Key Responsibilities:Oversee daily sales operations and motivate the sales team to achieve sales targets.Provide training and coaching to sales associates to ensure excellent customer...

  • Sales Team Leader

    3 weeks ago

    North Cowichan, British Columbia, Canada beBee Professionals Full time $55,000 - $75,000

    Job Title: Sales SupervisorbeBee Professionals in North Cowichan is seeking an experienced Sales Supervisor to lead our sales team and drive the performance of our retail store.Key Responsibilities:Oversee daily sales operations and motivate the sales team to achieve sales targets.Provide training and coaching to sales associates to ensure excellent customer...

  • Sales Team Leader

    1 month ago

    North Vancouver, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    Job Title: Sales SupervisorbeBee Professionals in North Vancouver is seeking an experienced Sales Supervisor to lead our sales team and drive the performance of our retail store. As a Sales Supervisor, you will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Lead and motivate...

  • Sales Team Leader

    1 month ago

    North Vancouver, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    Job Title: Sales SupervisorbeBee Professionals in North Vancouver is seeking an experienced Sales Supervisor to lead our sales team and drive the performance of our retail store. As a Sales Supervisor, you will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Lead and motivate...

  • Leader of Retail Team

    1 week ago

    North Bay, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    beBee Professionals in North Bay is seeking a Retail Team Leader to oversee daily operations and lead our retail team. Key responsibilities include ensuring exceptional customer service, managing staff, and achieving sales goals.Key Responsibilities:Supervise, train, and motivate retail staff to deliver excellent customer service.Oversee inventory management...

  • Sales Support Coordinator

    4 months ago

    North York, Canada Emirates Full time

    JOB PURPOSE Coordinate the Sales Support Team to initiate sales activities in the country considering the different sales channels based on the analysis and evaluation of market-specific data. Identify opportunities and threats in sales (existing business, new business, online, groups) and will support in driving all processes at the organization. Account...

  • Sales Team Leader

    1 week ago

    North Bay, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in North Bay is seeking an experienced Sales Supervisor to lead our sales team and drive performance. The ideal candidate will oversee daily sales operations, train staff, and ensure excellent customer service.Key Responsibilities:Supervise and motivate the sales team to achieve sales targets.Provide training and coaching to sales...

  • Sales Team Leader

    1 week ago

    North Vancouver, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in North Vancouver is seeking an experienced Sales Supervisor to lead our sales team and drive store performance. The ideal candidate will oversee daily sales operations, train staff, and ensure excellent customer service.Key Responsibilities:Supervise and motivate the sales team to achieve sales targets.Provide training and coaching to...

  • Sales Team Leader

    1 week ago

    North Cowichan, British Columbia, Canada beBee Professionals Full time $55,000 - $75,000

    As a Sales Supervisor at beBee Professionals in North Cowichan, you will be responsible for leading our sales team and driving the performance of our retail store. Your key responsibilities will include overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Lead and motivate the sales team to achieve...

  • Process Improvement Leader

    4 months ago

    North York, Canada THE EMPIRE LIFE INS. CO Full time

    **Process Improvement Leader**: **Location: Ontario, Canada**Process Improvement Leaders are expected to perform well for 18 to 36 months prior to moving into other roles appropriately (Project Manager, Business Analyst, Quality Assurance, Developer, Data Analyst, Data Scientist, RPA Programmer, Operations Manager, etc.) and cycle through those roles...

Team Leader, Sales Support

2 months ago

North York, Canada Enercare Inc. Full time

Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.


We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.


Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.


Summary:

The Team Leader, Sales Support will partner with a team of specialized sales support professionals, cross-trained with a unique primary focus. This role works with the department’s front-line supervisor providing training, leadership, and real-time adherence to approximately 15 Sales Support Coordinators, ensuring the department achieves its goals in a timely matter to maximize sales results.


Responsibilities

  • Real-time management of the distribution of call volume and workloads for all work streams in communication with the acting supervisor.
  • Ensuring Sales Support Coordinators understand and comply with all call center objectives, performance standards, and policies.
  • Review daily/weekly/monthly reporting to analyze and action team productivity and results.
  • Develops and delivers training sessions.
  • Communicate, provide direction, and support Sales Support Coordinators, complimenting their ability to execute the highest level of customer satisfaction.
  • Support department supervisor and ensure call quality assurance is at high levels by participating in call quality calibration sessions.
  • Process same-day scheduling needs (time off and overtime based on demands and budget).
  • Oversee multiple department email boxes.
  • Ensure hours and notices are accurately noted to comply with payroll requirements.
  • Provide backup support on inbound queue to support the field and stimulate the growth of our rental water heater business.
  • Support peers as required on financing, stimulus programs etc.


Qualifications

  • 2-5 years call center workforce management and/or supervisory role
  • Strong leadership skills with the ability to motivate others
  • Excellent problem-solving skills
  • High motivated to ensure department meets and exceeds targets
  • Experience working in a unionized environment preferred
  • Proven interpersonal and verbal/written communication skills, self-motivated, highly organized, detail-oriented, and with the ability to work in a fast-paced environment
  • Proficient in Microsoft Office including Excel with knowledge of creating and updating spreadsheets with formulas
  • Experience with Avaya, Salesforce and the HVAC industry is an asset


Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.