Quality Assurance Manager
4 weeks ago
AIIM helps our customers drive revenue growth with recurring marketing communications across print, direct mail, email and text. By collaborating solutions designed to enable our client to achieve their strategic goals, we use print, data and integrated marketing to achieve highly effective campaigns that enrich our client’s customer relationship while providing a return on investment.
JOB SUMMARY:
Reporting into the VP, Operations, the Quality Manager is responsible for overseeing the quality assurance processes within the production facility. This role ensures that all products meet the company's quality standards and customer specifications. The Quality Manager will lead the quality team, implement quality management systems & processes, and continuously strive for improvements in product quality and process efficiency.
JOB KNOWLEDGE:
Experience
Minimum 5 years experience in a Quality Management role within printing and manufacturing
Strong knowledge of quality management systems and ISO standards
Skills
Excellent analytical and problem solving skills
Proficient in quality assurance tools and methodologies
Strong leadership and team management skills
Excellent communication and interpersonal skills
Attention to detail and a commitment to quality
DUTIES AND RESPONSIBILITIES
- Adhere to Health and Safety Policy and to report all unsafe and unhealthy work conditions
- To produce quality work effectively and efficiently.
- Adhere to the AIIM Security Policy and report any and all violations to the Security Policy.
- Quality Management Systems
- Develop, implement and maintain quality management systems (QMS) in accordance with industry standards
- Ensure compliance with ISO certifications and other relevant quality standards
- Inspection and Testing
- Oversee the inspection and testing of raw materials, in-process products, and finished goods
- Implement and monitor quality control procedures and policies
- Process Improvement
- Identify areas for improvement in the production process and implement corrective actions
- Conduct root cause analysis for any quality issues and develop strategies to prevent recurrence
- Training and Development
- Train and develop the quality assurance team on quality standards, procedures and best practices
- Conduct regular training sessions for production staff to ensure adherence to quality protocols
- Documentation and Reporting
- Maintain accurate records of quality tests, inspections and corrective actions
- Prepare and present regular quality reports to management
- Customer Relations
- Work closely with customers to understand their quality requirements and address any quality-related concerns
- Manae customer complaints and ensure timely resolution
- Compliance
- Ensure all products comply with industry regulations and customer specifications
- Stay updated with changes in industry standards and regulations
Please contact Barbra Lockhart at SmartHire Human Capital Solutions:
Barbara@smarthire.solutions
416-258-5557
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