Payroll Specialist

3 weeks ago

Burlington, Canada IRIS Software Group Full time

It's an exciting time of growth for IRIS Software Group North America as we continue to expand across North America. In the past 18 months, we have enjoyed a TREBLE employee headcount in North America.


Our Managed Payroll business - PSI Payroll (by IRIS Software Group) - in Canada is seeking a Payroll Executive to support a busy portfolio of clients with their payroll needs.


We make payroll easy for our clients. As such, we're looking for someone with 12 months of working experience in processing payroll. Bonus points if you have multi-province experience and experience with complex payroll.



The Payroll specialist is the first point of contact for their clients on daily requirements and escalations. If you are passionate about providing excellent client services to your customers, have strong knowledge of Canadian Payroll then this could be for you.


The role:

  • Responsible & fully accountable for the payroll & audit function of multiple clients with a range in complexity from one client to another.
  • Responsible for scheduling & running the assigned client payrolls.
  • Follow standard operating procedures & best practices.
  • Maintains complete, accurate & timely client/employee records based on real time requests.
  • Maintains complete & accurate client profile notes & processing instructions for each client.
  • Responds to & resolves all incoming telephone calls &/or email inquiries from clients/partners.
  • Delivering the highest level of customer service within expected timelines.
  • Create & manage client communication & their requests.
  • Serve as the first point of contact for their clients on daily requirements and escalations.
  • Balance respective payrolls based on PSI fall yearend audit calendar.
  • Ensure all auditing issues are addressed & or escalated to management for action.
  • Responsible for processing year-end for all clients, including but not limited to T4s, RL1Slips, EHT Annual Reconciliation, Workers’ Compensation annual filling and more.
  • Provide suggestions for system changes to ensure program enhancements are addressed.


About IRIS


As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses and organisations.


Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.


It’s vital these mission-critical functions work the first time, every time.


That’s why IRIS helps businesses run the tough stuff, stay compliant, and get operational tasks done right the first time, every time – so they can focus on productivity and growth.


IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.


We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.


These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.


IRIS is committed to engaging, rewarding, and empowering our employees, and this is central to what we do.


This is why we work to create an environment where employees feel like they are part of a team

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